At arenaflex, we're dedicated to providing exceptional support to public housing authorities across the nation. As a trusted partner, we understand the unique needs of the housing industry and strive to deliver product and service excellence. Our team is passionate about making a difference in the lives of our clients and their communities.
**About arenaflex**
arenaflex is a woman- and veteran-owned enterprise based in Chattanooga, Tennessee. We're proud to operate as a local business, employing local management and staff in the markets we serve. Our commitment to community service and involvement is evident in our Section 3 opportunities and extensive training programs for local staff. We're not just a company – we're a partner in the communities we serve.
**Our Services**
arenaflex offers a range of services to support public housing authorities, including:
* HQS Inspection Services
* Remote Recertification Services
* SEMAP Reviews
* Rent Reasonableness Studies
* Rent Determination and Negotiation
* UPCS Inspectors
* PHA Policy Counseling
* HCV Program Management Services
**Job Description**
We're currently seeking experienced bilingual customer service representatives to join our team. As a customer service representative, you'll be responsible for delivering quality customer service to our clients and their residents. This is a full-time or part-time position, with the opportunity to work from home after training.
**Major Duties and Responsibilities**
* Operate phone and computer systems to respond to customer inquiries and resolve issues
* Serve as a liaison between inspectors and clients to resolve questions and inspection issues
* Provide customer service for incoming telephone calls, emails, and letters in a timely, efficient, and appropriate manner
* Communicate with inspectors and inspection managers to resolve client issues and inspection problems
* Handle email requests from customers, including reinspection approvals and customer questions
* Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments
* Ensure that client policies and procedures, as well as HUD requirements and guidelines, are being observed in day-to-day operations
* Effectively communicate with arenaflex co-workers, client staff members, and supervisors regarding project status, client issues, and work assignments via personal conversation, fax, email, and phone
* Exercise discretion in all matters regarding general business operations of arenaflex, LLC
**Qualifications**
* Required Knowledge, Skills, and Abilities:
+ Knowledge or willingness to learn general operations and procedures of a Public Housing Agency (PHA) as well as local, state, and federal laws governing subsidized housing programs
+ Proven proficiency of modern office equipment, including multi-line phone, computer, printer, fax, scanner, and copier
+ Ability to prepare and present ideas in a clear and concise manner, both orally and in written form
+ Accurate typing skills with minimum typing speed of 40wpm
+ Ability to establish, maintain, and promote effective working relationships with departmental employees, co-workers, vendors, consultants, contractors, and landlords/tenants
+ Ability to effectively communicate with people from a broad range of socio-economic backgrounds
+ Ability to work productively in a variety of working conditions and environments
* Physical Requirements:
+ Must be able to read various documents and operate office equipment (75-100%)
+ Must have acute hearing ability (75-100%)
+ Must be able to sit for extended periods (75-100%)
+ Must have ability to perform repetitive hand motions (75-100%)
* Physical Dimensions:
+ Moderate work: Exerting minimal force occasionally to move objects less than 25 lbs.
**Qualifications**
* Graduation from high school or GED
* 1-3 years of work experience in customer service preferred
* Any equivalent combination of education, training, and experience, which in the sole determination of arenaflex constitutes the required knowledge and abilities.
**Additional Information**
* Hourly rate: $12.50 - $13.50
* Training is conducted in Chattanooga
* Job Types: Full-time, Part-time
* Pay: From $11.50 per hour
* Expected hours: 25 – 40 per week
* Benefits:
+ 401(k)
+ Dental insurance
+ Flexible schedule
+ Health insurance
+ Paid time off
+ Vision insurance
+ Work from home
* Shift: Day shift
* Language: Spanish (Required)
* Ability to Commute: Chattanooga, TN 37421 (Required)
* Ability to Relocate: Chattanooga, TN 37421: Relocate before starting work (Required)
* Work Location: Hybrid remote in Chattanooga, TN 37421
**Why Join arenaflex?**
At arenaflex, we offer a dynamic and supportive work environment, with opportunities for career growth and development. Our team is passionate about making a difference in the lives of our clients and their communities. If you're a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
**Apply Now!**
To apply for this position, please visit our website at [insert link]. We look forward to hearing from you!
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