At careerzynith, we're dedicated to delivering exceptional patient care and experiences. As a leading healthcare organization, we're committed to innovation, compassion, and excellence in everything we do. We're seeking a highly skilled and empathetic Bilingual Customer Service Representative to join our team, providing top-notch support to patients and families navigating the complexities of physician billing.
**About careerzynith**
careerzynith is a forward-thinking healthcare organization that's passionate about transforming the way care is delivered. With a rich history of innovation and a commitment to excellence, we're proud to be a leader in the industry. Our team of dedicated professionals is driven by a shared vision of improving patient outcomes, enhancing the healthcare experience, and fostering a culture of compassion and respect.
**Job Summary**
As a Bilingual Customer Service Representative, you'll play a vital role in supporting our Customer Service Call Center, providing exceptional service to patients and families navigating physician billing inquiries. You'll be the primary point of contact for patients, handling a high volume of calls while ensuring quality customer service and patient satisfaction. Your expertise, empathy, and bilingual skills will make a significant difference in the lives of our patients and their families.
**Key Responsibilities**
- Handle a large call volume while ensuring quality customer service and patient satisfaction
- Follow-up on all issues not resolved during conversation with patient/guarantor
- Ability to complete other related customer service duties as assigned
- Answer patient calls within the guidelines of call center metric objectives
- Ensure appropriate HIPAA compliance guidelines
- Adhere to work schedule and follow call center phone procedures
- Maintain professionalism and confidentiality
**Knowledge, Skills, and Abilities**
To excel in this role, you'll need:
- High School degree or equivalent required
- At least 1 year experience in a medical customer service role preferred
- Previous experience in a call center environment preferred
- Proficiency in Microsoft Outlook, Excel, and Word required
- Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Bilingual skills in English and Spanish (or other languages as required)
**Physical Demands**
- Must be able to work in a sitting position, use computer, and answer telephone
- Ability to travel (although no travel is required for this role)
- Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments
**Work Environment**
- Office Work Environment
- Hospital Work Environment
**Travel**
- No travel required
**Compensation and Benefits**
- Pay: $14.50 - $21.80 per hour (dependent on location, qualifications, and experience)
- Position may be eligible for a signing bonus for qualified new hires, subject to employment status
- Conifer observed holidays receive time and a half
- Comprehensive benefits package, including:
- Medical, dental, vision, disability, and life insurance
- Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
**Why Join careerzynith?**
At careerzynith, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, professional growth, and community involvement. Our team is passionate about delivering exceptional patient care and experiences, and we're excited to have you join us on this journey.
**How to Apply**
If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination.