At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a leading distributor of shipping, industrial, and packaging materials, we're committed to providing top-notch products and services that make a real difference in our customers' lives. We're now seeking an experienced Bilingual Customer Service Representative to join our team in Lancaster, TX, and help us continue to grow and thrive.
**About arenaflex**
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We're proud to be a leading distributor of shipping, industrial, and packaging materials, and we're committed to providing our customers with the best possible products and services. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction, and we're always looking for talented individuals who share our passion for delivering exceptional customer experiences.
**Job Summary**
As a Bilingual Customer Service Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences that meet and exceed our customers' expectations. You'll be responsible for processing customer orders and inquiries, communicating with customers over phone, email, and chat, and helping customers navigate our website and online ordering system. You'll also have the opportunity to become a product and solutions expert, answering product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, answering product, pricing, and shipping questions quickly and confidently
* Collaborate with other team members to resolve customer issues and provide exceptional customer experiences
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Bilingual (English/Spanish) - fluent in both verbal and written forms
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking paths
**Work Environment and Company Culture**
* Our Lancaster, TX location is a state-of-the-art facility with modern amenities and a collaborative work environment
* We're a family-owned company with a strong commitment to teamwork, innovation, and customer satisfaction
* We're proud to be a drug-free workplace and an EEO/AA Employer/Vet/Disabled
**Career Growth Opportunities and Learning Benefits**
* We're committed to providing our employees with the training and development opportunities they need to succeed in their careers
* Our Tuition Assistance Program covers professional continuing education, so you can pursue your education and career goals
* We offer multiple bonus programs and a generous paid time off policy, so you can enjoy a healthy work-life balance
**Compensation and Perks**
* Pay from $25 to $29 per hour with significant growth and earning potential!
* Includes $2 Shift Differential
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking paths
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through the link below:
Apply for the job now!
We can't wait to hear from you and learn more about your qualifications and experience!
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