**Join careerzynith, a global leader in customer experience and technology, as we continue to revolutionize the way companies interact with their customers.**
Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you have a flair for languages and a knack for building strong relationships? If so, we want to hear from you! As an Experienced Bilingual Customer Service and Sales Representative at careerzynith, you'll have the opportunity to make a real impact on our customers' lives while advancing your career in a dynamic and supportive environment.
**About careerzynith**
careerzynith is a global leader in customer experience and technology, helping companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. With a rich history dating back to 1982, we've had the privilege of working with some of the world's leading iconic and hypergrowth brands. Our mission is simple: to make customers happy. And we're committed to achieving this goal through our diverse and inclusive workforce, which reflects the communities we serve.
**What You'll Be Doing**
As a Bilingual Customer Service and Sales Representative at careerzynith, you'll be responsible for delivering exceptional customer experiences and driving sales growth in a fast-paced, dynamic environment. Your primary focus will be on assisting individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs. You'll also be responsible for providing full lifecycle customer service and sales, responding to customer inquiries with compassion and active listening, and identifying additional needs customers may have and helping them to upgrade products or services.
**Key Responsibilities:**
* Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
* Provide full lifecycle customer service and sales, including inbound and outbound calls
* Respond to customer inquiries with compassion and active listening, and select the best solution in an efficient manner
* Identify additional needs customers may have and help them to upgrade products or services
* Meet or exceed sales targets and customer satisfaction goals
**What You Bring to the Role**
* Bilingual in English and Spanish (written and verbal)
* Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
* High-speed internet (>25 mbps download and 10 mbps upload)
* Minimum six (6) months sales experience, preferably B2B sales
* Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
* Strong customer service orientation (empathy, compassion, and listening skills)
* High school diploma or equivalent
* Strong computer navigation skills and experience, as this role is 100% remote
**What You Can Expect**
* Supportive of your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* FREE licensing course (and you'll be paid for your time to boot)
* All state licensing exam fees covered by careerzynith and yearly renewal of license provided by careerzynith as your employer
* A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
* And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
**Visit our website for more information on our employee benefits: [careerzynith website URL]**
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our careerzynith community is here for you as one dynamic, global family.
**You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.**
**About careerzynith's Culture and Values**
careerzynith is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. careerzynith embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Ready to Join the careerzynith Team?**
If you're passionate about delivering exceptional customer experiences and driving sales growth, we want to hear from you! Apply now to become a part of our dynamic and supportive team at careerzynith.