At arenaflex, we're committed to providing exceptional customer service to our policyholders, and we're looking for a highly motivated and bilingual (Spanish) Claims Specialist to join our team in Lakeland, FL. As an Experienced Bilingual Claims Service Specialist, you will play a vital role in collecting facts about accidents, investigating claim details, and collecting statements from involved parties. Our policyholders will count on your patience, support, and attention to detail to get them back on the road as quickly as possible.
**About arenaflex**
arenaflex is one of the fastest-growing auto insurers in the United States, and we're dedicated to providing our customers with the best possible service. We're a company that values diversity and inclusion, and we're committed to creating a work environment that's inclusive and respectful of all associates and applicants.
**Job Summary**
As an Experienced Bilingual Claims Service Specialist, you will be responsible for:
* Collecting facts about accidents, investigating claim details, and collecting statements from involved parties
* Providing exceptional customer service to policyholders, showcasing expertise, fostering trust, and growing customer satisfaction
* Working comfortably and growing in a fast-paced, high-volume call center environment
* Exploring new skills and openness to different career paths
* Collaborating with colleagues to achieve team goals and objectives
**Responsibilities**
* Collect facts about accidents, investigate claim details, and collect statements from involved parties
* Provide exceptional customer service to policyholders, showcasing expertise, fostering trust, and growing customer satisfaction
* Work comfortably and grow in a fast-paced, high-volume call center environment
* Explore new skills and openness to different career paths
* Collaborate with colleagues to achieve team goals and objectives
* Develop and maintain a thorough understanding of arenaflex's policies, procedures, and products
* Stay up-to-date with industry developments and best practices in claims handling
* Participate in ongoing training and development to enhance skills and knowledge
**Qualifications & Skills**
* Excellent verbal and written communication skills in English and Spanish
* 12+ months of claims liability-making coverage and liability decisions experience required
* In-office role - Must commute to 3535 W Pipkin Rd, Lakeland, FL 33811
* Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
* Solid computer multitasking skills
* Ability to work comfortably and grow in a fast-paced, high-volume call center environment
* Minimum of high school diploma or equivalent
* Eagerness to explore new skills and openness to different career paths
* Associate's degree or higher (preferred)
* Active Adjusters insurance license (preferred)
**Education/Certifications**
* Associate's degree or higher (preferred)
* Active Adjusters insurance license (preferred)
**Benefits**
As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:
* Premier Medical, Dental, and Vision Insurance with no waiting period**
* Paid Vacation, Sick, and Parental Leave
* 401(k) Plan
* Tuition Assistance
* Paid Training and Licensures
* 10% Bilingual Differential
* $1,000 completion bonus after successfully completing training and orientation (around 6 months)
* 10% evening differential for applicable shifts
* 20% weekend differential for applicable shifts
* $1,500 sign-on bonus for active Adjusters insurance license holders (ask your recruiter for more details)
**Career Growth Opportunities**
At arenaflex, we're committed to helping our associates grow and develop their careers. Many associates see a base salary increase of 10% within their first year as a Bilingual Claims Service Specialist, and top associates can see increases up to 15%! We also offer ongoing training and development opportunities to enhance skills and knowledge.
**Work Environment and Company Culture**
arenaflex is a company that values diversity and inclusion, and we're committed to creating a work environment that's inclusive and respectful of all associates and applicants. We're a fast-paced, high-volume call center environment, and we're looking for someone who can thrive in this type of setting.
**How to Apply**
If you're motivated, all about solutions, and empathetic to the needs of customers, come grow a fulfilling career with us! Apply now to become an Experienced Bilingual Claims Service Specialist at arenaflex's Lakeland, FL office.
Apply Job!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and respectful of all associates and applicants. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Apply for this job