At careerzynith, we're on a mission to revolutionize the way we deliver exceptional customer experiences in the consumer goods industry. As a dedicated Admin and Customer Service Support Specialist, you'll play a vital role in ensuring seamless operations and outstanding service to our valued customers. If you're a highly organized, detail-oriented, and customer-centric individual with a passion for delivering top-notch support, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of innovative solutions in the consumer goods industry. Our team is comprised of passionate professionals who share a common goal: to exceed customer expectations and drive business growth. With a strong commitment to excellence, we're constantly seeking talented individuals who share our vision and values.
**Job Summary**
We're seeking an experienced Admin and Customer Service Support Specialist to join our distribution team on a temp-to-hire basis. As a key member of our team, you'll provide exceptional support to our General Manager, manage data, and communicate with customers to ensure smooth operations and exceptional service. This role offers a unique opportunity to develop your skills, grow your career, and become a Customer Service Manager.
**Responsibilities**
As an Admin and Customer Service Support Specialist, your key responsibilities will include:
* **Data Management**: Create and maintain accurate Excel spreadsheets with product data, update and maintain master product files, and manage product data in shipping portals.
* **Customer Communication**: Respond to customer and supplier inquiries, answer customer emails and phone inquiries, and provide prompt and courteous service.
* **Order Management**: Send invoices and shipment details, process returns, exchanges, and cancellations efficiently, and handle out-of-stock notifications for orders.
* **Administrative Tasks**: Print labels, reformat addresses for shipping, and perform general clerical and support tasks.
* **Team Leadership**: Supervise and train customer service team members, assign tasks, and balance workloads daily.
* **Process Improvement**: Develop and optimize customer service procedures, resolve escalated issues beyond staff level, and monitor and improve departmental performance metrics.
* **Data Entry**: Track and enter data for accurate billing and ensure compliance with company policies and procedures.
**Requirements**
To succeed in this role, you'll need:
* **Experience in the Consumer Goods Field**: Demonstrated experience working within the consumer goods industry, with a strong understanding of the industry's challenges and opportunities.
* **Microsoft Excel Expertise**: Expertise in Microsoft Excel, including the creation and use of complex formulas, and the ability to analyze and interpret data.
* **Effective Communication**: Proven ability to communicate effectively, both verbally and in writing, with a strong focus on customer service and relationship-building.
* **Attention to Detail**: Exceptional attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
* **Analytical and Problem-Solving Skills**: A dependable team member with strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
* **Education**: Minimum of a High School Diploma or equivalent; a College Degree is preferred.
**Preferred Qualifications**
* **Shopify Platform Experience**: Familiarity with the Shopify platform is highly desirable, with experience in managing product data, orders, and customer communications.
* **Leadership Experience**: Previous experience in a leadership role, with a proven track record of supervising and training team members.
**Benefits and Compensation**
As an Admin and Customer Service Support Specialist at careerzynith, you'll enjoy:
* **Competitive Pay Rate**: Up to $24.00 per hour, depending on experience.
* **Health, Dental, and Vision Benefits**: Eligible for comprehensive health, dental, and vision benefits.
* **Opportunities for Growth**: A temp-to-hire position with the potential to become a Customer Service Manager, offering opportunities for career growth and development.
* **Collaborative Work Environment**: A dynamic and supportive work environment, with a team of passionate professionals who share a common goal.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!
**Apply Now**