At arenaflex, we're dedicated to delivering exceptional patient care and innovative healthcare solutions. Our team is passionate about fostering a culture of collaboration, compassion, and excellence. As we continue to grow and evolve, we're seeking an experienced Accounts Payable Customer Service Specialist to join our remote team. If you're a customer-focused professional with a passion for finance and a knack for problem-solving, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading healthcare organization committed to providing high-quality patient care and innovative healthcare solutions. With a strong focus on teamwork, innovation, and clinical excellence, we're dedicated to making a positive impact in the lives of our patients and communities. Our remote team is a key part of our success, and we're looking for talented individuals like you to join our ranks.
**Job Summary**
As an Accounts Payable Customer Service Specialist at arenaflex, you'll play a critical role in handling a high volume of inquiries from internal and external customers. You'll work closely with our Accounts Payable team to resolve issues, educate suppliers and locations on our policies and best practices, and ensure seamless invoice processing. If you're a customer-focused professional with a passion for finance and a knack for problem-solving, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
As an Accounts Payable Customer Service Specialist at arenaflex, you'll be responsible for:
* Handling a high volume of inquiries received via phone or email from internal and external customers
* Investigating and resolving questions, late notices, credit holds, disconnects, or discrepancies for suppliers or site locations
* Researching invoice discrepancies and working with Accounts Payable Specialists to resolve denied vouchers or alleviate voucher and payment holds
* Analyzing root cause of recurring processing and payment issues and collaborating with the team to identify solutions
* Reconciling supplier statements and past-due inquiries to ensure everything is accounted for within the ERP system
* Notifying Accounts Payable Content Coordinators of supplier correspondence that may impact supplier records and submitting supplier maintenance tickets when necessary
* Maintaining detailed knowledge of ERP system, workflows, jobs, departmental processes, and Accounts Payable best practices
**Essential Qualifications**
To be successful in this role, you'll need:
* High School Diploma or GED required
* 3+ years in a financial customer service role or 5+ years in a general office administration role with accounts payable as a portion of the job duties
* Experience in a shared service center or multi-location environment strongly preferred
* Basic knowledge of accounting and GAAP required
* Healthcare industry experience preferred
* Advanced computer skills, including proficiency in Microsoft Office Suite, particularly Excel
* Knowledge of V Lookups or creating pivot tables preferred
**Preferred Qualifications**
While not required, the following qualifications would be an asset:
* Experience working in a remote or virtual environment
* Familiarity with ERP systems and Accounts Payable best practices
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
**Skills and Competencies**
To succeed in this role, you'll need to possess:
* Strong customer service skills, with the ability to handle high-volume inquiries and resolve issues in a timely and professional manner
* Excellent communication and interpersonal skills, with the ability to work effectively with internal and external customers
* Strong analytical and problem-solving skills, with the ability to identify root causes of issues and develop effective solutions
* Advanced computer skills, including proficiency in Microsoft Office Suite and ERP systems
* Ability to work in a fast-paced environment with multiple priorities and deadlines
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As an Accounts Payable Customer Service Specialist, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* Mentorship and coaching from experienced professionals in the field
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment that encourages collaboration and innovation
**Work Environment and Company Culture**
As a remote employee at arenaflex, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on the values of teamwork, compassion, and excellence, and we're committed to creating a positive and inclusive work environment. You'll have the opportunity to work with a talented and dedicated team of professionals who are passionate about making a difference in the lives of our patients and communities.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* A salary range of $45,000 - $60,000 per year, depending on experience
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and career advancement
**How to Apply**
If you're a customer-focused professional with a passion for finance and a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity employer. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from qualified candidates of all backgrounds and perspectives.
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