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Posted May 13, 2026

Epic User Access and Provider (SER)

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ONLY CANDIDATES WITH EPIC SECURITY CERTIFICATION & EXPERIENCE WILL BE CONSIDERED. Key Responsibilities: • Process and fulfill Epic user access requests, including account creation, modifications, deactivations, and role changes. • Assign and maintain security templates, user roles, and access levels based on job responsibilities, adhering to least privilege and segregation of duties principles. • Coordinate Epic security audits, access reviews, and monitor for inappropriate or excessive permissions. • Support onboarding and offboarding processes, ensuring timely updates to Epic access based on employment status, role changes, and facility requirements. • Ensure all access requests and configurations align with HIPAA, state IT security policies, and organizational standards. • Participate in internal and external audits, providing reports and documentation as required. • Identify and report security risks or access anomalies to the IT Security & Compliance Manager. • Serve as the primary point of contact for Epic access issues across 13 facilities, partnering with HR, Clinical Informatics, and department leadership. • Respond to incidents and service requests related to Epic user access in ServiceNow, escalating complex issues as needed. • Support Epic go-lives, upgrades, and maintenance events by ensuring accurate and timely access provisioning. • Maintain accurate records of all Epic access requests, approvals, and changes to support audit readiness. • Generate reports on user access, role utilization, and permissions for compliance, operational reviews, and process improvements. • Develop and maintain documentation, including standard operating procedures (SOPs), training materials, and knowledge base articles for Epic security processes. Required/Desired Skills Skill Required /Desired Amount of Experience Certified by Epic in Security and Security Coordinator Required 3 Years Understands the Epic software security structures, including user profiles, roles, and security classes. Required 3 Years Understanding of concepts of confidentiality and data security Required 5 Years Security administration experience Required 5 Years Problem Solving, Collaboration and Customer Service Required 5 Years Oral and Written communications Required 5 Years Ability to identify and escalate issues and mitigate identified risks. Required 5 Years Health information technology experience Highly desired 0 State government experience Nice to have 0 Apply tot his job Apply To this Job