At arenaflex, we're dedicated to empowering automotive dealerships with cutting-edge software solutions that streamline their operations and drive success. As a key member of our Training Department, the Entry Level Traveling Customer Trainer plays a vital role in connecting our customers to our innovative software, ensuring a seamless conversion and providing ongoing support throughout the process.
**Job Summary:**
We're seeking an enthusiastic and customer-focused individual to join our team as an Entry Level Traveling Customer Trainer. As a traveling representative, you'll spend approximately 80% of your time visiting dealerships, installing and converting our software, and training key personnel on its use. When not on the road, you'll work from our home office, supporting current customers, preparing for future trips, and conducting follow-ups with recently installed customers. This dynamic role offers a unique blend of travel, training, and customer support, providing opportunities for growth and development in a fast-paced, ever-evolving industry.
**Responsibilities:**
* Travel to dealerships, both individually and with a team, to install and convert arenaflex software, ensuring a smooth transition for customers
* Meet with dealership management to understand their needs and requirements, customizing the system to meet their unique needs
* Provide comprehensive training to key dealership personnel on the effective use of arenaflex software, focusing on one area of the software during product training
* Assist experienced representatives with customer set-up and implementation, ensuring a seamless experience for customers
* Conduct follow-ups with recently installed customers to ensure satisfaction and address any concerns
* Support current customers through various channels, including phone, email, and video conferencing
* Prepare for future trips, including researching customer needs, developing training plans, and coordinating logistics
* Collaborate with the Training Department to develop and implement training programs, ensuring consistency and quality across all customer interactions
**Training and Development:**
As a new member of our team, you'll undergo a comprehensive training program that lasts approximately 2-3 months. This will include:
* Department observations, providing insight into the inner workings of our Training Department
* Classroom instruction, covering product training and automotive dealership operations
* On-the-job training with a mentor, ensuring you're equipped to handle real-world scenarios
* Opportunities to see arenaflex solutions in action by visiting car dealerships that already utilize our software on a daily basis
**Requirements:**
* Bachelor's degree or equivalent experience
* Ability to travel 80% of the time, with flexibility to adapt to changing schedules and itineraries
* Outgoing, friendly personality, with excellent written and verbal communication skills
* Reliable transportation, with a valid driver's license, fewer than 2 moving violations in the last three years, and no OVI/DUI/DWI violations in the last five years
* Reliable home internet with sufficient bandwidth for video conferencing
**Benefits:**
At arenaflex, we're committed to providing a work environment that balances work and family life. Our comprehensive benefits package includes:
* Medical, dental, vision, life insurance, and a health savings account
* 401(k) with up to 6% matching
* Paid vacation and sick days
* Eight paid holidays
* Referral bonuses
* Working remotely with a company cell phone and laptop
* Professional development and training opportunities
* Promotion from within, with a clear path for career growth and advancement
**Work Environment and Company Culture:**
arenaflex promotes a healthy lifestyle by providing a non-smoking environment. We're an equal opportunity employer, committed to diversity and inclusion in all aspects of our business. Our company culture values collaboration, innovation, and customer satisfaction, providing a dynamic and supportive work environment that fosters growth and development.
**Compensation and Perks:**
While specific compensation details are not provided, we offer a competitive salary and benefits package that reflects our commitment to attracting and retaining top talent. As a valued member of our team, you'll enjoy a range of perks and benefits that enhance your work-life balance and provide opportunities for growth and development.
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success.
**Join the arenaflex Team:**
At arenaflex, we're dedicated to empowering automotive dealerships with innovative software solutions that drive success. As a member of our team, you'll have the opportunity to make a real difference in the lives of our customers, while enjoying a dynamic and supportive work environment that fosters growth and development. Apply today and take the first step towards a rewarding career with arenaflex!
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