**Join the arenaflex Team and Start Your Career in Customer Service**
Are you a motivated and customer-focused individual looking to start your career in customer service? Do you have excellent communication skills and a passion for helping others? Look no further than arenaflex, a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
**About arenaflex**
arenaflex is a dynamic and innovative company that has established itself as a trusted partner in the industry. With a commitment to excellence and a focus on innovation, we have created a work environment that is collaborative, engaging, and rewarding. Our team members enjoy a range of benefits and incentives that go beyond a paycheck, including paid time off, incentives and rewards, health benefits, retirement savings, and career growth opportunities.
**Job Overview**
We are seeking full-time customer service representatives to support our inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. The ideal candidates will handle inbound calls, troubleshoot basic technical issues, build strong relationships with customers while professionally representing some of the most recognizable brands in the world.
**Key Responsibilities**
* Listen to customers, understand their needs, and resolve customer issues
* Utilize systems and technology to complete account management tasks
* Recognize sales opportunity and apply sales skills to upgrade
* Explain and position the products and processes with customers
* Appropriately escalate customer dissatisfaction with managerial team
* Ensure first call resolution through problems solving and effective call handling
**Candidate Qualifications**
* Must be 18 years of age or older
* High school diploma or equivalent
* Excellent organizational, written, and oral communication skills
* The ability to type swiftly and accurately (20+ words a minute)
* Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
* Basic understanding of Windows operating system
* Highly reliable with the ability to maintain regular attendance and punctuality
* The ability to evaluate, troubleshoot, and follow-up on customer issues
* An aptitude for conflict resolution, problem solving and negotiation
* Must be customer service oriented (empathetic, responsive, patient, and conscientious)
* Ability to multi-task, stay focused and self-manage
* Strong team orientation and customer focus
* The ability to thrive in a fast-paced environment where change and ambiguity prevalent
* Excellent interpersonal skills and the ability to build relationships with your team and customers
**Conditions of Employment**
* Must be authorized to work in the country where the job is based.
* Subject to the program and location of the position, must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
**Compensation and Benefits**
* Starting compensation is based on experience
* Variety of benefits and incentives to support and reward our team members, including paid time off, incentives and rewards, health benefits, retirement savings, and career growth opportunities
* Opportunities for advancement and professional growth
* Fun, engaging work environment that fosters collaboration and engagement
* Casual dress code
**Physical Requirements**
* This job operates in a professional office environment
* While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset
* The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer
* The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds
**Reasonable Accommodation**
* Consistent with the Americans with Disabilities Act (ADA), it is the policy of arenaflex to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship
* The policy regarding requests for reasonable accommodation applies to all aspects of employment
* If reasonable accommodations are needed, please contact Human Resources
**Diversity and Equality**
* arenaflex is an equal opportunity employer and welcomes diversity in the workplace
* We are committed to creating a work environment that is free from discrimination, where employees are treated with dignity and respect
* All employees are responsible for fulfilling arenaflex's commitment to a diverse and equal-opportunity work environment
**About arenaflex**
arenaflex is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
**How to Apply**
If you're ready to join a company that recognizes your contributions and supports your growth, apply today! arenaflex is an equal opportunity employer and welcomes diversity in the workplace. We are committed to creating a work environment that is free from discrimination, where employees are treated with dignity and respect.
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