Enquiry Centre Advisors

Capita is a leading provider of consulting, digital services, and software, dedicated to unlocking value and potential for individuals. They are seeking Inbound Enquiry Centre Advisors to join their customer service team, responsible for providing a high-quality claimant experience for Personal Independence Payment (PIP) inquiries.

Responsibilities

• Answering calls from claimants/representatives and dealing with queries such as appointment bookings, in a professional and effective manner, ensuring the highest standard of claimant experience
• Accurate data input, with attention to detail for completion of administrative tasks
• Any other duties that may be deemed necessary by the business to ensure successful delivery of the PIP assessment service

Skills

• Good listening skills – able to understand customer problems and give clear and concise explanations
• The ability to work well within a team and demonstrate flexibility to meet the needs and expectations of the team/business
• The ability to take ownership of issues, resolving wherever possible at the initial stage of the enquiry
• Polite and professional telephone manner, showing respect and empathy to callers
• Genuine enthusiasm for customer service
• Good time management
• High attention to detail and accurate data inputting
• Ability to work a range of shift patterns during contact centre opening hours
• Be adaptable to change in a constantly shifting environment

Company Overview