Role Overview
Deliver exceptional customer experiences within the retail sector for Hema, a beloved Dutch retail brand. This remote role is ideal for motivated individuals fluent in Dutch who are eager to advance their career in a dynamic, fast-paced retail environment while enjoying the lifestyle benefits of living in Bulgaria.
What You Will Do
Provide professional, empathetic, and solutions-focused customer support via phone, email, and live chat. Assist customers with product enquiries, order tracking, delivery updates, and returns or exchange requests. Resolve customer complaints efficiently and maintain thorough records of all customer interactions.
Why It Might Be a Fit
This role is perfect for Dutch-speaking professionals seeking jobs in Bulgaria who are passionate about delivering exceptional customer experiences and eager to advance their career in a dynamic retail environment.
Requirements
- Native or fluent Dutch language proficiency (both spoken and written)
- Valid EU passport
- Solid working knowledge of English
- Previous experience in customer service, retail support, or a client-facing role within the online or offline retail industry
- Strong communication and interpersonal skills
- Comfortable working with digital tools, CRM platforms, and retail order management systems
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package
- Monthly Performance Bonus
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