Dispatch/Operations Support

About the position We are seeking to fill a role of Dispatch/Operations Support to join our team. The ideal candidate will have experience in a household goods and commercial moving warehouse. Responsibilities • Manage daily dispatching: assign crews, route planning, and schedule adjustments for household and commercial moves • Monitor job progress and update stakeholders (customers, crews, operations manager) in real time • Respond quickly to emails, phone messages, and low-level crew requests; provide on-the-spot problem solving • Coordinate truck and crew resources to maximize efficiency and meet ETA commitments • Enter and maintain accurate dispatch, job, and inventory records in company systems • Track equipment, supplies, and fuel usage; notify manager of shortages or maintenance needs • Escalate operational issues and safety concerns to the Operations Manager when appropriate • Support billing/admin tasks: verify job details, capture required paperwork, and upload documents • Assist with last-minute scheduling changes, cancellations, and emergency customer requests • Ensure accurate warehouse paperwork is completed and turned into operations • Ensure orders arriving from returning crews are properly and timely handled by crews and/or warehouse • Communicate and cooperate with supervisors and coworkers • Operate and maintain preventative maintenance on vehicles and equipment • Display strong problem solving, organizational and analytical skills • Keep a clean and safe working environment Requirements • 1–3 years customer service, dispatch, logistics, or operations support experience (moving industry experience a plus) • Strong verbal and written communication skills; professional phone/email etiquette • Proficient with computers and common software (Google Workspace/Microsoft Office); ability to learn dispatch/CRM systems quickly • Excellent organization, time management, and multi-tasking ability in a fast-paced environment • Operate a sit down 5,000 LB forklift • Problem-solver who stays calm under pressure and makes timely decisions • Reliable, punctual, and able to work flexible hours (occasional evenings/weekends/onsite as needed) • Valid driver’s license and ability to travel to job sites as required • Warehouse experience: 1 year (Required) • Moving industry: 1 year (Preferred) Nice-to-haves • moving industry experience a plus Benefits • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance • potential for overtime • Competitive pay • opportunities for advancement