Join arenaflex for Business, a dynamic and entrepreneurial team that's revolutionizing the way companies approach meal solutions and benefits. As a seasoned leader, you'll have the opportunity to shape the future of work by defining the vision, strategy, and execution for our end-to-end customer experience. If you're passionate about driving growth, building high-performing teams, and delivering exceptional customer satisfaction, we want to hear from you.
**About the Role**
We're seeking an experienced Director/Sr. Director to lead our Strategy and Customer Success efforts for arenaflex for Business. In this role, you'll be responsible for:
* Defining the vision and strategy for our customer experience, identifying new products and services, and driving growth opportunities for arenaflex for Business
* Overseeing front-line teams, including Implementation, VIP Support escalations, and Billing/Invoicing, to ensure seamless customer experiences
* Partnering with the Senior Manager of Customer Success to increase product usage, improve service levels, and enhance customer satisfaction
* Collaborating with cross-functional teams, including Sales, Tech, and Centralized teams, to improve client-facing processes through automation and systemization
* Developing systems for capturing feedback and building it into Product, Operations, and GTM
* Leading a highly cross-functional team to drive growth and achieve mutually beneficial outcomes
**You'll be Excited About This Opportunity Because**
* You'll have the chance to strategize from first principles, developing the optimal strategy for arenaflex to win the Business audience
* You'll build and transform our Customer Success capability, designing and building the right organization, processes, and programs to maximize client value
* You'll scale our operations, improving efficiency and automating client-facing processes
* You'll collaborate with a highly cross-functional team to drive growth and achieve mutually beneficial outcomes
* You'll lead a high-performing team, managing, developing, and continuing to build a diverse and talented team
**We're Excited About You Because**
* You're a problem-solver who starts with the customer, using innovative approaches to deliver exceptional results
* You're comfortable operating at 10,000 feet and in the weeds, with a clear understanding of the customer's needs and a focus on delivering on those needs
* You're unafraid of ambiguity, diving into difficult problems and coming up with a plan
* You're analytical, using data and analytics to answer complex business questions and create a compelling narrative
* You're relentless, doing what it takes to win, no matter what
* You have 15+ years of experience, with a proven track record of scaling a business or function, leading high-performance teams, and achieving audacious goals
* You have 10+ years of team management experience, with a proven track record of building, developing, and inspiring diverse teams who deliver results
**About arenaflex**
At arenaflex, our mission is to empower local economies by providing a platform for businesses to deliver exceptional customer experiences. We're a technology and logistics company that's rapidly growing and changing, giving our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks, including premium healthcare, wellness expense reimbursement, paid parental leave, and more.
**Our Commitment to Diversity and Inclusion**
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. We're an equal opportunity employer, and we welcome applications from diverse candidates, including women, non-binary or gender non-conforming individuals, LGBTQIA+ individuals, American Indian or Native Alaskan individuals, Black or African American individuals, Hispanic or Latinx individuals, Native Hawaiian or Other Pacific Islander individuals, differently-abled individuals, caretakers and parents, and veterans.
**Statement of Non-Discrimination**
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We value a diverse workforce and encourage applications from underrepresented groups.
**Compensation**
The location-specific base salary range for this position is listed below. Compensation in other geographies may vary. Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
* California Pay Range: $190,000 - $350,000 USD
* New York Pay Range: $200,000 - $350,000 USD
**Benefits**
We offer a comprehensive benefits package, including:
* Comprehensive healthcare benefits
* 401(k) plan with employer match
* Short-term and long-term disability coverage
* Basic life insurance
* Wellbeing benefits
* Paid time off
* Paid parental leave
* Several paid holidays
* Opportunities for equity grants
**How to Apply**
If you're a seasoned leader with a passion for driving growth, building high-performing teams, and delivering exceptional customer satisfaction, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
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