Job Description:
• Lead a team of 4-5 strategic engagement leads and manage 1-2 accounts as a player-coach.
• Operate as an effective scaler, providing real time support to your direct reports for their account portfolios and providing coaching and career development
• Lead business-relevant functional projects that enable growth and scalability
• Serve as a consultative, strategic advisor, enabling client success and end-to-end acceleration of value within your portfolio.
• Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals
• Excel in advanced program management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectively
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business
• Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.
• Take a self-service-first approach to problem solving and navigating questions internally and externally
• Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work
• Help create a company-wide culture of customer-centricity
Requirements:
• 8+ years experience in healthcare technology and customer facing roles (required)
• 4+ years experience with the pharmaceutical industry (preferred)
• Proven ability to build deep, trust-based relationships with customer stakeholders
• Seasoned strategic program and project manager focused on connect the dots thinking that puts client value at the center of everything
• Skilled at expanding relationships beyond direct contacts through rapport-building
• Demonstrated ownership of complex, high-value customer accounts
• Strategic thinker who connects cross-customer trends to shape value propositions
• Effective and empathetic internal and external communication
• Previous experiencing working in one or more of the following areas (required):
• Experience working within RWD health analytic companies, CROs, or systems integrators in the healthcare sector
• Application of RWD and RWE in the pharmaceutical and life sciences space
• Understanding of drug development and/or clinical trials
Benefits:
• Health insurance
• 401(k) matching
• Paid time off