Job Description:
• Lead enterprise operational integrations, implementations, and strategic initiatives sponsored through Operations Services.
• Develop and maintain standardized implementation playbooks, governance models, and execution frameworks to support acquisitions, operational transformations, system deployments, hospitality initiatives, and process rollouts.
• Partner with cross-functional stakeholders to develop implementation strategies, project plans, timelines, milestones, communication plans, and operational readiness activities.
• Drive implementation governance to ensure alignment across operational, commercial, financial, safety, guest experience, and technology priorities.
• Lead operational readiness and hypercare activities to support field teams during implementation, stabilization, and transition periods.
• Develop and execute change management and communication strategies that promote adoption, accountability, and long-term operational sustainability.
• Monitor initiative performance through KPIs, milestone tracking, operational metrics, adoption measures, and post-implementation assessments.
• Identify implementation risks, operational gaps, and execution challenges while driving timely resolution and escalation where appropriate.
• Lead continuous improvement efforts by incorporating lessons learned and operational feedback into future deployment strategies and execution standards.
• Provide executive leadership with regular updates regarding initiative progress, operational impacts, implementation risks, and overall execution performance.
Requirements:
• Bachelor’s degree in Business, Operations Management, or a related field required
• 10+ years of progressive experience in operations, implementation, integration, project management, or related disciplines
• 5+ years of leadership experience managing large-scale, cross-functional operational initiatives
Benefits:
• Medical/prescription drug, dental, and vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks