**Join arenaflex, a leader in the retail industry, as we seek an exceptional Director of Strategy - Customer Experience to drive business growth and excellence.**
At arenaflex, we're committed to delivering an unparalleled customer experience that sets us apart from the competition. As a Director of Strategy - Customer Experience, you'll play a critical role in shaping our customer-centric approach, driving operational excellence, and fostering a culture of innovation and collaboration.
**About arenaflex**
arenaflex is a dynamic and forward-thinking retail company that's passionate about providing exceptional customer experiences. With a rich history of innovation and a commitment to excellence, we're dedicated to creating a seamless and engaging shopping experience for our customers. Our team is comprised of talented individuals who share a common goal: to deliver outstanding results and make a lasting impact on the retail industry.
**Key Responsibilities**
As a Director of Strategy - Customer Experience at arenaflex, you'll be responsible for leading our strategy team and driving customer experience initiatives across the organization. Your key responsibilities will include:
* Partnering with senior leadership to identify areas of key organizational focus and developing strategic plans to address those opportunities
* Leading multiple project teams to drive operational excellence and customer experience improvements
* Developing and implementing process improvements within our stores, working closely with Operations Managers and Analysts
* Measuring the impact of changes and new projects on operational areas and identifying opportunities for continuous process improvement
* Collaborating with Field Implementation Managers to establish project metrics and tollgates
* Using expertise in strategic thinking and process design to drive successful improvements in operational areas
* Evaluating needs of multiple project requests and aggregating data to ensure project objectives are met
* Selecting, developing, and motivating assigned staff
**Direct Manager/Direct Reports**
As a Director of Strategy - Customer Experience, you'll have direct and indirect reports, typically including 5 professionals and 14 support associates. You'll be expected to provide guidance, support, and leadership to your team, fostering a culture of collaboration and innovation.
**Travel Requirements**
As a Director of Strategy - Customer Experience, you'll typically require overnight travel less than 10% of the time. However, this may vary depending on business needs and requirements.
**Physical Requirements**
The majority of your time will be spent sitting in a comfortable position, with frequent opportunities to move about. On rare occasions, you may need to move or lift light articles.
**Working Conditions**
You'll typically work in a comfortable environment, with regular exposure to factors causing moderate physical discomfort from dust, fumes, or odors. You'll also be under regular pressure to meet deadlines, quotas, and deal with difficult issues related to people or situations.
**Minimum Qualifications**
* Must be eighteen years of age or older
* Must be legally permitted to work in the United States
**Preferred Qualifications**
* 10+ years of prior experience in strategy consulting, corporate strategy, or other strategic roles
* Experience in the application of research findings to the retail environment
* History of promotion/advancement
* Advanced degree preferred; MBA preferred
**Minimum Education**
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
**Preferred Education**
* No additional education
**Minimum Years of Work Experience**
* 8
**Preferred Years of Work Experience**
* No additional years of experience
**Minimum Leadership Experience**
* None
**Preferred Leadership Experience**
* None
**Certifications**
* None
**Competencies**
* Proven financial analysis and business acumen
* Strong understanding of Operations and area of expertise
* Able to easily influence others
* Strong analytical and problem-solving skills
* Excellent skills in communication and leveraging partnerships to benefit project objectives
* Proven track record in management and leadership skills
**What We Offer**
As a Director of Strategy - Customer Experience at arenaflex, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You'll also be part of a dynamic and innovative team that's passionate about delivering exceptional customer experiences.
**How to Apply**
If you're a strategic thinker with a passion for customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!
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