Job Description:
• Drive the modernization, scalability, and operational maturity of enterprise-wide IT support and service management capabilities
• Lead the transformation of legacy operational functions into resilient, customer-focused enterprise services
• Own and evolve the enterprise ITSM and IT operations strategy
• Lead Incident, Problem, and Change Management disciplines
• Establish and govern the CMDB capability
• Define, monitor, and continuously improve service KPIs
• Manage the assigned IT budget and third-party partner relationships
• Lead complex, high-impact initiatives, including major ServiceNow platform upgrades
Requirements:
• 15+ years leading engineering, operations, and/or service management teams within a large-scale enterprise environment
• Deep hands-on and strategic expertise with the ServiceNow ecosystem
• Demonstrated success implementing Demand, Resource, and Capacity Management within hybrid Agile or scaled Agile delivery models
• Proven experience supporting IT audits, regulatory requirements, and control frameworks
• Strong people leadership skills, including mentoring and talent development
Benefits:
• Total compensation package
• Annual bonus eligibility for most roles
• 401(k) with a company match
• Flexible Workplace
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