Director, Accounts Receivable

Description   **Local candidates able to work a hybrid schedule from our Chesterfield HQ are preferred; however, we will also consider remote applicants *** Who We Are:  nimble solutions (“nimble” and f/k/a National Medical) is currently seeking an Director, Accounts Receivable. nimble provides revenue cycle outsourcing services to ambulatory surgery centers (“ASCs”), surgical practices, surgical hospitals, and anesthesia groups. This is a great opportunity to join a market-leading brand serving a high-growth end market while gaining valuable experience working closely with leadership. As the Director, Accounts Receivable, you will oversee, develop, and be accountable for $10-$20 million in client revenue and lead a team of 5-15 individuals. This individual should have a successful track record of driving results to meet performance SLA’s, expertise in RCM accounts receivable and claims, and demonstrated ability to lead, develop, and grow a team. You will focus on optimizing our operations and partnering with the Vice President, Accounts Receivable, to create and drive strategy. On a typical day, you'll be responsible for:    People Leadership Responsible for meeting Budget/forecast  Aged AR less than 20% Productivity and 95% or above QA expectations Leads, develops, and assists Assistant Directors, Account Performance Managers, and Accounts Receivable Representatives with daily responsibilities Drives performance through established department KPIs (key performance indicators) and holds the team accountable Ensures Assistant Directors/Managers provide leadership and drive the training plan for new Accounts Receivable team members (in partnership with the training team) Develops and coaches underperforming team members by providing direct feedback and coaching Accountable for driving team members to meet and exceed goals and provide detailed feedback to the team and leadership if the goals are not met Analytics Partners with the analytics team to review and analyze reports and data to maximize efficiency and direct focus to appropriate areas of concern Reviews data and creates and drives action plans to resolve accounts and issues Identify denial trends, report on global payer issues, and implement recovery plans Ensure the team is creating and executing reports weekly, monthly, quarterly, etc. AR reports for clients  Subject Matter Expert Acts as a resource for all Accounts Receivable team members for questions regarding billing policies, state guidelines, reimbursement analysis, and assists with the resolution of challenging accounts and claims.  Process Creates and drives policies, procedures, and best practices, and revises as necessary Ensures change management best practices are followed and monitored to ensure adoption of processes Enforces and holds the team accountable for adhering to and driving the process Client Services Partners closely with Client Management leadership to proactively identify items that may lead to client risk, maintain/exceed client satisfaction, and address any questions related to AR/AR performance Maintains knowledge of client-specific SOWs Presents account performance to clients and internal leadership Subject matter expert on client accounts, responsible for oversight Accountable for ensuring the client risk SLA is met Requirements At least 5 years of experience in Accounts Receivable, with at least 3 years in a leadership position 5+ years of Accounts Receivable and Claims experience in the healthcare industry Strong analytic skills and proven success in leading process improvement initiatives and project management Knowledge of Medicare, Medicaid, Private Insurance, Private Pay, Liability, and Worker’s Compensation requirements and procedures, and diagnosis and medical terminology Intermediate level of expertise with Microsoft Office Suite Knowledge of and ability to comply with HIPAA, HITECH, and patient confidentiality policies Advanced knowledge of the revenue cycle is required; experience with ASC billing is preferred Epic experience strongly preferred Experience creating and delivering client-facing content and client presentations Key Competencies Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readily acts on challenges, Identifies, and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results Communicates Effectively. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal and leadership behavior to fit Quality Decision-making. Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up in driving appropriate decisions for the organization based on sound risk/reward analysis Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers messaging and solutions that meet customer expectations Location In-office hybrid position in Chesterfield location or remote for non-local candidates. Role may require light travel to company offices, key company, and industry events.  Start Date Immediately