FanDuel is the premier mobile gaming company in the United States and Canada. They are seeking a Digital Operations Coordinator to join the Marketing Operations team, responsible for supporting the promotional strategy and ensuring a positive customer experience.
Responsibilities
- Support the end-to-end promotion creation process for Casino and Sportsbook; including design, testing, setup, publishing, QA, fulfillment and merchandising in the app and web
- Monitor and audit our platform content to ensure team KPIs on timing and accuracy are met or exceeded
- Support daily management of the Sportsbook and Casino homepage priorities
- Contribute to improving the quality and efficiency of internal Marketing Operations processes and tooling to deliver promotions at scale and improve quality of life for team members
- Act as a key source of knowledge on the customer experience and provide feedback on strategic issues and opportunities across the business
- Collaborate closely with key partners in Marketing, Product, Customer Service, Commercial, and Risk & Trading to in order to deliver a world class customer experience
- Master internal tooling to evaluate risk and lead triage efforts to reduce cost of errors & improve customer satisfaction
Skills
- 1+ years of work or internship experience in a marketing environment
- A highly organized, methodical planner, with extreme attention to detail
- Quick learner with strong communication skills
- A great colleague and team player - someone who is willing to roll up their sleeves to complete a task
- Creative thinker and problem solver; for short and long term initiatives
- Experience monitoring and tracking KPIs
- Experience with image editing tools
- Occasionally required to work flexible hours including weekends and/or evenings
- Bachelor degree in business or marketing preferred
- Experience using CMS tools is a plus
Benefits
- Extended medical, vision, and dental coverage
- Life insurance
- Disability insurance
- A retirement program with employer contributions
- Short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
- 12 holidays and two (2) floating holidays
- Paid sick time in accordance with applicable Canadian law
Company Overview
FanDuel is a gaming company that offers sportsbook, daily fantasy sports, horse racing, and online casino games. It was founded in 2007, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.fanduel.com.