Description:
- Contact customers and clients to collect outstanding payments
- Negotiate payment plans or settlements with delinquent accounts
- Use various methods to locate and contact debtors
- Maintain accurate and detailed records of all collections activities
- Communicate with customers and clients in a professional and respectful manner
- Work closely with internal departments to resolve customer inquiries and disputes
- Keep up-to-date with state and federal laws and regulations related to debt collection
Requirements:
- Minimum of 2 years of experience as a Debt Collector or similar role
- Strong negotiation and communication skills
- Ability to work effectively with minimal supervision
- Experience using collections software and databases
- High school diploma or equivalent, college degree preferred
- Knowledge of state and federal laws related to debt collection
- Bilingual (English/Spanish) is a plus but not required
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off for holidays, sick days, and vacation
- Retirement savings plan (401k)
- Opportunities for professional development and growth