Miele USA is seeking a Dealer Support Coordinator to provide operational and administrative support to their dealer network and internal sales teams. This role involves ensuring accurate order processing, timely communication, and effective coordination across departments to enhance dealer satisfaction and meet business objectives.
Responsibilities
- Process, review, and manage dealer orders in internal systems (e.g., SAP), ensuring accuracy and completeness
- Validate order details including pricing, product availability, and delivery requirements
- Coordinate order changes, corrections, and cancellations as needed
- Respond to inquiries in a timely and professional manner
- Investigate and resolve order discrepancies, missing information, and system-related issues, and escalate issues as appropriate and ensure resolution
- Support with tracking, return order management
- Collaborate with internal teams including Sales, Logistics, Transportation, to ensure seamless order fulfillment
- Any other linked responsibilities within sales back office
Skills
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and critical-thinking abilities
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Ability to de-escalate irate situations and maintain customer service levels
- Must be self-motivated and customer-oriented
- Ability to work collaboratively within the team
- Experience with SAP or similar ERP systems
Benefits
- Comprehensive health, dental and vision insurance
- Wellness discounts on medical premiums
- 100% covered life and long-term disability insurance
- 401k with company match
- PTO + holidays
- Discounted gym membership
- Generous Employee Purchase Program
- Wellness and volunteer programs
Company Overview
Miele USA sells coffee machines, dishwashers, and washing machines. It was founded in 1899, and is headquartered in Princeton, New Jersey, USA, with a workforce of 201-500 employees. Its website is https://www.mieleusa.com.