CX TEAM LEAD
THE OPPORTUNITY
System Pavers is one of the largest and fastest-growing outdoor remodeling companies in the United States, operating across multiple markets and expanding every year. Our technology organization is the engine behind that growth — and we're building it to win.
We recently completed a full replacement of our technology stack — Dynamics 365 CE and FO are live, Azure is our cloud backbone, and we're now in scale mode. This role sits at the intersection of customer experience, marketing automation, sales enablement, and emerging AI technology. You'll lead a team of four engineers, work hands-on in the code, and report directly to our Solutions Architect.
This is a player-coach role. We want someone who can design and build, not just direct. If you're energized by building and delivering great software as part of a disciplined team — and can elevate the engineers around you while doing it — this was built for you.
WHAT YOU'LL OWN
Technical Leadership
Lead, mentor, and develop a team of engineers focused on the CX workstream
Translate approved solution designs into high-quality, on-time builds across Marketing, Sales, and Integration — you own the execution, not the architecture
Stay hands-on: contribute code, conduct code reviews, and maintain high standards for AI-assisted development
Drive adoption of AI developer tools across your team — we expect ≥80% AI-assisted code integration
CX Workstream Delivery
Lead the build and delivery of Marketing automation, Sales enablement, and third-party integration solutions — partnering with the Program Manager who owns overall delivery accountability
Evaluate and implement emerging CX technologies — including AI platforms (e.g., Leaping AI, SIRO, GTR) — that improve the customer journey
Ensure all solutions tie to measurable business outcomes: demand generation, conversion rate, customer satisfaction
Partner with our Solutions Architect to receive clear solution designs and translate them into buildable implementations
Cross-Functional Partnership
Collaborate daily with the Program Manager on sprint planning, velocity, and blocker resolution — escalate within 48 hours
Partner with the BA / Project Manager to ensure PBIs are sprint-ready before planning — zero tolerance for ambiguous requirements
Participate actively in QA and testing — you are Responsible for test execution and bug resolution; the QA Lead owns the sign-off gate
Report velocity trends to the Program Manager weekly; trend toward ≥30% lift vs. Q1 2026 baseline by Q4
WHAT YOU BRING
Required
10+ years of software development experience
4+ years leading or mentoring a development team
Hands-on experience with marketing automation platforms or CRM-adjacent integrations
Proven track record integrating or evaluating AI/ML tools in a production environment
Experience working in Azure (.NET ecosystem preferred)
Strong understanding of API design and third-party integration patterns
Comfort working in an Agile/Scrum environment with ADO or equivalent
Excellent communication — you can present to business stakeholders and write clean technical specs
Strongly Preferred
Background in construction, home improvement, or field service technology
Familiarity with Domo or similar BI platforms for measuring solution impact
HOW YOU'LL BE MEASURED
We believe accountability drives performance. Your success in this role will be evaluated against clear, trackable metrics — reviewed weekly with our CTO.
Developer Velocity Lift — ≥30% increase per developer by Q4 vs. Q1 2026 ADO baseline
AI Code Integration — ≥80% of pull requests include AI-assisted base code
Solution Adoption Rate — ≥80% user adoption within 60 days of deployment
Defect Escape Rate — <2 defects per Epic reaching UAT or production
Sprint Commitment Reliability — ≥85% of committed story points delivered per sprint
WHY SYSTEM PAVERS
Company in scale mode — new markets opening every year
Greenfield technology environment — you're not inheriting debt
AI-first culture — we expect and fund AI tool adoption
Direct impact — your work drives revenue and customer experience
$140,000 – $160,000 base salary + annual bonus opportunity
Fully remote — work from anywhere in the US
Collaborative leadership team — high trust, low bureaucracy
Clear growth path as the technology organization matures
System Pavers is proud to be an inclusive and equal opportunity employer of a diverse set of individuals and will consider for employment all qualified applicants. System Pavers requires the satisfactory passing of a standard background check for all positions and a clean driving record when driving for the job is required.