FedEx Logistics provides freight forwarding and customs brokerage services, helping customers navigate global shipping intricacies. The Customs Trade Agent is responsible for coordinating customs documentation and ensuring compliance with international regulations while delivering excellent customer service.
Responsibilities
- Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers
- Provide impeccable customer service
- Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs
- Data entry and processing of various import related documentation for submission to US Customs and may handle limited PGA's (participating Government Agencies)
- Maintain and keep current all shipment documentation in compliance with all record keeping requirements
- Adhere to all international importing regulations
- Work closely with other internal staff and departments to deliver high level of service to customers
- Process agency brokerage shipments
- Ensure all government and organizational policies are followed
- Performs other duties as assigned
Skills
- HS Diploma or GED required
- No industry experience required
- No work experience required
- Data entry/keyboard experience required
- Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows
- Excellent communication skills, verbal and written
- Organizational Skills
- Inter-personal skills
- Handle high volume of work
- Handle time sensitive work
- Ability to work independently with minimum supervision
- Ability to use multiple systems and reference material
- Interact with internal staff, management of all levels, internal departments
- Must possess customer service skills
- Knowledgeable of Microsoft Suite
- Is computer literate
- Can function in a fast-paced working environment
- Currently offering an additional temporary $3.00 per hour pay premium during a surge in volume, subject to removal with 30 days' notice
- Some openings will offer variable remote with some work from home opportunity and some in the office work
- Those jobs with variable remote options will require onsite work for 5-6 months, or until dept. standards and metrics are met dependent on policy
Benefits
- Paid Training Provided
- Employee compensation acknowledges individual contributions, encourages performance, and fosters teamwork, with benefits available immediately.
Company Overview
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