Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. The Customer Support Specialist role is crucial for managing customer orders, resolving billing issues, and ensuring effective communication between customers and internal teams to support critical water projects.
Responsibilities
- Respond promptly and professionally to customer inquiries across multiple channels
- Provide legendary customer service that builds strong, trusting relationships
- Process orders ranging from quick‑ship to complex, long‑cycle orders
- Maintain accurate order details and proactively follow up on order backlog
- Coordinate with other departments regarding shipping dates, pricing, availability, and backorders
- Maintain complete and organized virtual customer files
- Investigate and resolve billing issues and discrepancies, partnering with A/R teams when needed
- Provide pricing, availability, formal quotes, and pre‑/post‑order support for standard and specialty products
- Support the sales team with documentation, updates, and customer insights
- Assist with internal process improvements and cross‑functional collaboration
- Support workflow accuracy, efficiency, and positive customer outcomes
Skills
- High School diploma or equivalent
- 1+ years of order management, customer service, or account management experience
- Experience with billing, invoicing, quoting, or related tasks
- Strong computer skills, including Microsoft Office Suite
- Ability to work with diverse teams and customers
- Excellent organization, follow-through, and problem-solving abilities
- Experience with Salesforce CRM, AS400, SAP S/4HANA, or SCPQ tools
Benefits
- 20 days PTO from the start
- 12 paid holidays
- Generous retirement savings plan
- Customizable health, dental and vision insurance (eligible on first date)
- Career progression plans
- Reward and recognition programs
- Paid parental leave
- Paid Volunteer Program, Xylem Watermark
- Employee Resource Groups (ERG)
Company Overview
Xylem is the global leader in advanced technologies, solutions and services that address the world’s biggest water challenges. It was founded in 2010, and is headquartered in Hamburg, Hamburg, DEU, with a workforce of 10001+ employees. Its website is https://heimplanet.com/.Company H1B Sponsorship
Xylem has a track record of offering H1B sponsorships, with 2 in 2026, 33 in 2025, 8 in 2024, 5 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.