This is a remote position.
Silver Bell Group is a dynamic fast-expanding outsourcing company where recruitment is an operational driver and not just a support function. We support 50+ international clients across different industries by building, managing and leading teams for them.
We are currently hiring a Customer Support Agent – Service Support (Danish language) for our client in the hospitality industry, to manage guest and homeowner queries before arrival, during stay, and post-departure. This is a voice-based role requiring strong problem-solving skills and the ability to handle complaints professionally.
Key Responsibilities:
Handle check-in and pre-arrival queries
Resolve issues during stay (cleaning, maintenance, electricity, heating, water, key issues, spa/pool concerns, meter readings, damages)
Manage post-stay concerns (extra charges, refunds, consumption costs, double payments, security deposit issues)
Coordinate with internal teams and homeowners for timely issue resolution
Handle escalations calmly while protecting brand reputation and guest trust
Maintain accurate documentation of all interactions
Candidate Profile:
Strong communication and conflict resolution skills
Fluency in Danish (advanced level) is mandatory
Calm and solution-oriented under pressure
Experience in customer service or hospitality preferred
Ability to manage complaints with empathy and professionalism
Working Hours:
Remote position
Shift 1: 09:00 AM – 05:00 PM CET
Shift 2: 02:00 PM – 10:00 PM CET
Two rotational days off per week