We’re looking for a talented, detail-oriented Customer Success Specialist (CSS) to join our team. Under the direction of the Support Manager this role will be responsible for providing best-in-class customer service and handling our inbound requests.
Key Responsibilities
Handle inbound requests and respond promptly to support calls, chats, and emails
Assess, categorize, and reassign support requests to internal team members as needed
Troubleshoot and diagnose system or service issues
Advocate for customers by capturing feature requests and feedback
Leverage impeccable customer service skills through phone, email, and chat interactions
Work cross-functionally to assess and improve internal processes
Demonstrate fundamental understanding of customer service best practices
Manage customer escalations with empathy and professionalism
Track client interactions, maintaining detailed records of communications and action items
Build domain expertise and grow industry knowledge
Requirements and Qualifications
Bachelor’s degree preferred
1+ years’ experience in customer service
Excellent written and verbal communication skills
Strong technical aptitude and organizational skills
Proficient with the Office Suite
Knowledge of surplus lines tax filing a plus
Excellent interpersonal skills
Perks
Health, dental, and vision plans
Amazing work-life balance with 4 weeks of Paid Time Off
10 Paid Company Holidays with 2 floating holidays
401K Programs with employer match
Personal assistance programs for support in a healthy personal and work life
Why InsCipher?
At InsCipher, you'll join a team of disruptors, innovators, and forward-thinkers. We're not just changing the game; we're creating a new one. We offer a dynamic, inclusive work environment where your ideas are valued, and your contributions lead to real change. With us, you'll have the opportunity to:
Work on cutting-edge projects that are reshaping an industry
Collaborate with a team of passionate, like-minded professionals
Enjoy a culture that values flexibility, innovation, and personal growth
Compensation Range: $23/hr - $26/hr
We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.
If you need accommodation, please let us know during the interview process.