Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. They are seeking a Customer Success Manager to build and maintain client relationships, provide support throughout the contract lifetime, and contribute to revenue growth by upselling client contracts.
Responsibilities
- Building and maintaining client relationships
- Providing support and assistance throughout the contract lifetime
- Identifying further use cases to increase value and liaise regularly to develop strategies
- Contributing to revenue growth by upselling/uplifting client contracts
- Hosting online meetings with various stakeholders to review the progress of their desired outcomes
- Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required
- Negotiating contract renewals and expansion proposals
- Working towards weekly KPI’s and monthly targets; both individually and as a team
Skills
- Sales/Account Management or Customer Success background
- Experience in using CRM systems
- Previous experience with interacting with Director Level individuals
- Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
- Great Communications skills
- Strategic thinker with problems solving skills
- Strong negotiating skills
- Previously worked towards targets and KPI's
Benefits
- Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program
- 20 PTO days, 9 public holidays and your birthday off as standard!
- Incentive trips abroad for top performers every quarter **(recent destinations include Aruba, Barbados and Vegas!)**
- Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events
- Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc.
Company Overview
Lead Forensics is the global category leader in Website Visitor Identification. It was founded in 2009, and is headquartered in Portsmouth, Hampshire, GBR, with a workforce of 201-500 employees. Its website is http://www.leadforensics.com/.