About Aras
We are seeking a customer‑focused professional to ensure the successful adoption and long‑term value realization of the Aras Innovator platform. In this role, you will act as a trusted advisor to subscribers, helping them achieve their business outcomes, drive PLM best practices, and identify opportunities for renewal and expansion. You will work cross‑functionally with Sales, Marketing, and Professional Services to support customer success across your region.
What You'll Be Doing
You are the trusted advisor for Aras subscribers, responsible for driving adoption, business outcomes, and long‑term value realization of the Aras Innovator platform.
Lead subscriber adoption efforts by applying PLM, manufacturing, and enterprise application expertise to ensure customers successfully deploy and use Aras Innovator
Coach subscribers on PLM best practices and conduct regular health checks and benchmarks
Facilitate support escalations when needed to ensure subscribers remain on track
Partner with subscribers and prospects to define desired business outcomes and identify realized and potential value from their PLM deployments
Build trusted relationships with key stakeholders within subscriber accounts and conduct regular business reviews to measure progress toward objectives
Support renewal activities and identify expansion opportunities in collaboration with Sales and other Aras teams
Contribute to renewal strategy and expansion planning for accounts within your region
Develop tools, templates, and best practices that help subscribers succeed with Aras Innovator
Work cross‑functionally with Sales, Marketing, and Professional Services to ensure a seamless customer experience
Who You Are
A customer‑focused professional who communicates effectively with both technical and business stakeholders
Comfortable engaging with senior customer stakeholders and acting as a strategic advisor
Highly accountable with a strong sense of ownership and a bias for action
Skilled at building deep, trust‑based relationships and navigating challenging customer situations
Able to clearly articulate value, outcomes, and adoption strategies through strong presentation and communication skills
Analytical and process‑oriented, with a solid understanding of business value drivers
Capable of working independently with minimal supervision while managing multiple priorities
Experienced collaborating across teams including Sales, Marketing, and Professional Services in a fast‑paced, SaaS‑oriented environment
What You'll Need
Bachelor’s or Master’s degree in Engineering or a comparable field
5+ years of experience in customer success, service delivery, or sales roles supporting enterprise customers
Experience with Product Lifecycle Management (PLM) software or a closely related industry
Manufacturing industry experience and knowledge of product development best practices
Demonstrated experience supporting large, global, or enterprise customers
Strong understanding of PLM adoption outcomes, value realization, and business impact
Financial acumen with the ability to assess and communicate business value
Understanding of SaaS customer lifecycle management and recurring revenue models
Excellent written and verbal communication skills
Fluency in English and French
Willingness to travel up to 20%
Must currently reside in France