Join arenaflex, the way your career should be!
At arenaflex, we're revolutionizing the way people buy and sell cars. As a Customer Specialist In Training, you'll be at the forefront of delivering an iconic experience for our customers. You'll be empowered to provide guidance and support throughout their journey, from sale to test drives and financing applications. Our commitment to honesty and transparency has made us the nation's largest retailer of used cars, and we're looking for talented individuals like you to help us continue to thrive.
**About this role**
As a Customer Specialist In Training, you'll be part of a high-energy retail sales environment where teamwork and collaboration are essential. You'll work closely with colleagues across the organization to ensure every customer has a positive experience buying and selling cars. Your exceptional communication skills, confidence, and ability to build strong relationships will be key to your success in this role.
**Key Responsibilities**
* Provide exceptional customer service by guiding customers every step of the way, from sale to test drives and arranging financing applications
* Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
* Check in and receive vehicles that are shipped to arenaflex; complete the daily scanning and reconciliation of vehicle inventory
* Perform cosmetic inspections and ensure that all vehicles meet arenaflex Quality Standards
* Perform various administrative duties, including, but not limited to:
+ Printing daily reports
+ Maintaining transaction paperwork
+ Contacting finance companies regarding Customer contracts
+ Obtaining requirement information regarding registration and/or titling
+ Auditing completed paperwork
+ Cash/payment management
* Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing
**Purpose of the role**
This is a dynamic and fast-paced environment where you'll work as a team to meet goals and handle a wide range of customer interactions. To succeed, you'll need to quickly build rapport with people and understand their needs. You'll manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team, and the prospects are bright for professionals who aspire to become mentors, managers, and business leaders.
**Qualifications and Requirements**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Demonstrate exceptional communication skills
* Display confidence in self, the product, and arenaflex
* Ability to build and maintain strong relationships
* Demonstrate strong team behaviors including integrity, respect, inclusion, fairness, and fun
* Balance the needs of the Customer and the business when making decisions
* Seek to fully understand and meet Customer needs
* Create win-win solutions to Customer issues
* Get work done well, on time, and follow the right process
* Drive work processes and pay close attention to detail
* Perform multiple duties in a high-energy, fast-paced working environment
* Read, interpret, and transcribe data in order to maintain accurate records
* Lift objects that weigh as much as 25 lbs.
**Education and/or Experience**
* High School Diploma, or equivalent
* Sales and customer service experience, in an area such as retail, preferred
* Valid Driver's License
* Basic skills with Microsoft Office Suite (e.g., Word, Excel, and PowerPoint) preferred
**About arenaflex**
arenaflex disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, arenaflex will consider reasonable accommodation to complete the arenaflex Job Application.
**What we offer**
* Competitive hourly rate
* Opportunities for career growth and advancement
* Comprehensive training program
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Access to exclusive discounts and perks
* A chance to be part of a company that's changing the way people buy and sell cars
**How to apply**
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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