Anglian Water Services is part of the Anglian Water Group, which offers a variety of services in a dynamic market. They are seeking a Customer Services Advisor to provide exceptional service, handle customer queries, and manage administrative tasks related to drainage searches.
Responsibilities
- Working primarily with the Geodesys and digdat brands
- Responsible for creating the Anglian Water CON29DW (drainage search) through several admin tasks
- Answer customer queries in relation to the searches you are producing
- Liaise with 3rd party suppliers with the aim of delivering our extensive suite of searches as efficiently as possible
- Provide a remarkable level of service to every customer, each and every time they interact with us
- Work proactively with our Sales and Marketing teams
Skills
- Excellent Customer Service experience
- Able to multi task and appreciate the challenge of problem solving and taking ownership of resolving customer queries
- Computer literate, comfortable learning new systems
- Work under pressure and organise, and prioritise own workload
- Confident, self-motivated, productive and organised
- Willingness to be flexible and work well within a team, as well as working on own initiative
- Excellent communication and influencing skills with people at all levels
Benefits
- A competitive pension scheme where we double-match your contributions up to 7%
- Private healthcare for your peace of mind
- An annual bonus scheme
- The opportunity to volunteer in your local community
- 25 days holiday (plus Bank Holidays), increasing with service, with the option to swap Christmas and Easter for religious holidays
- Life cover (8x your salary) and personal accident cover (up to 5x your salary)
- Flexible benefits to support your well-being and lifestyle
- Paid time off for illness, both physical and mental
- Free parking at all office locations, sites, and leisure parks
- Excellent family-friendly policies, including 26 weeks of full pay for maternity/adoption leave and 4 weeks of paternity/partner pay, with the opportunity for shared parental leave
Company Overview
Anglian Water supply water and water recycling services to more than six million domestic and business customers in the east of England. It was founded in 1989, and is headquartered in Lancaster, Pennsylvania, USA, with a workforce of 5001-10000 employees. Its website is http://www.anglianwater.co.uk.