Star Group, LP is seeking Customer Service Representatives to support their customer base in a hybrid role. The position involves assisting customers with inquiries, resolving issues, and ensuring customer satisfaction through effective communication and advocacy.
Responsibilities
- Assist customers with their inquiries via inbound and outbound calls
- Communicate clear and accurate information
- Customer account updates/maintenance
- Finding resolution for customer problems and issues
- Assisting with customer retention
- Serve as the customer’s advocate, working closely with other departments to ensure timely resolution of customer issues
- Escalates more complex issues as needed
- Renew customer contracts; educate customers regarding service options and handle billing issues
Skills
- 1-2 years customer service related experience
- Computer Skills- MS office, typing skills
- Excellent communication and telephone skills
- Ability to multitask
- Ability to work well under pressure
- Strong troubleshooting abilities
- Work efficiently and effectively both independently and with a team
- Able to manage difficult customer situations and respond promptly to service requests to meet customer needs
- Strong follow up skills
- Dedicated workspace with consistent power supply for individual use during working hours
- Fast, reliable and secure internet connection that is hard wired to the modem
Benefits
- Medical coverage
- Dental coverage
- 401(k)
- Paid Vacation & Holidays
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Computer and phone equipment will be supplied
Company Overview
Star Group is a leading energy and related home services provider specializing in the sale of home heating products and services to residential and commercial customers. It was founded in 1995, and is headquartered in Stamford, Connecticut, USA, with a workforce of 1001-5000 employees. Its website is http://www.stargrouplp.com.