The Minnesota Department of Health is committed to improving the health and well-being of all Minnesotans. As a Customer Service Specialist, you will be responsible for reviewing, processing, and fulfilling requests for vital records while ensuring compliance with state laws and maintaining data confidentiality.
Responsibilities
- Review orders submitted online, by fax, or by mail
- Verify documents and enter information into the Minnesota Registration & Certification (MR&C) system
- Search for and locate vital records needed to complete customer requests
- Confirm customer eligibility and print legal certificates and related documents
- Fulfill orders or respond to customers as appropriate
Skills
- One year of experience demonstrating responsibilities in each of the following areas:
- Experience performing high-volume customer service or administrative support tasks that involve assisting customers and processing requests
- Experience entering, updating, and searching data in electronic databases or computer systems with accuracy
- Proficiency using standard office software such as email, calendars, spreadsheets, word processing tools, and virtual meeting platforms
- Experience reviewing documents or information for accuracy, completeness, and compliance with established procedures
- Experience handling confidential or sensitive information in accordance with laws, policies, or organizational standards
- Ability to navigate ambiguous or incomplete customer requests while maintaining professionalism, patience, and clear communication
- Ability to follow detailed standard operating procedures while independently identifying errors, recognizing exceptions, and knowing when to elevate issues
- Ability to maintain accuracy and composure while working under pressure in a high-volume, time-sensitive environment involving confidential data
- Experience with vital records, legal documents, or work in a regulated environment requiring strict compliance with laws and data security procedures
- Experience using specialized case management, records management, or government database systems similar to MR&C
- Demonstrated experience contributing to process improvement efforts, documenting workflows, or supporting quality assurance initiatives
- Experience communicating with diverse populations, including customers who may be stressed, confused, or facing urgent legal or personal needs
Benefits
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
- Training, classes, and professional development
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
- Employee Assistance Program (EAP) for work/life support
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Company Overview
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