Customer Service Representative (Remote - Must reside in Hawaii)

Customer Service Representative (Remote – Must reside in Hawaii) Summary: Customer Service Representative services as the first point of contact for the Resource Helpline, providing support, guidance, and hope to individuals and families across Hawai‘i. This is a fully remote position, equipment provided. Must be available to work flexible schedule. Key Responsibilities • Respond to an average of 50 calls, texts, chats, or emails per shift, offering health and human service referrals to community members. • Deliver compassionate, trauma-informed, and culturally sensitive care during every interaction. • Accurately complete data entry, call logs, and follow-up documentation in a timely manner. • Conduct quality assurance follow-ups to ensure clients receive appropriate and effective services. • Perform pre-screenings and intake support as required by specific service contracts. • Maintain strict confidentiality and professionalism at all times. • Participate in ongoing training in human services, customer care, and technology systems. • Share feedback with the manager regarding community needs or resource gaps. • Contribute to a positive and collaborative team environment. • Be available to assist during emergency activations (e.g., natural disasters or crisis response). • Perform additional duties as assigned. Preferred Skills & Experience • Friendly, empathetic, and professional communication style. • Experience handling calls from individuals in crisis or high-stress situations. • Background in customer service, social services, healthcare, or nonprofit work preferred. • Comfortable using CRM databases, Microsoft Office Suite (including Teams), and internet-based phone systems. • Strong organizational and interpersonal skills, with the ability to multitask effectively. Education & Experience • High school diploma or GED required. • Prior call center or customer service experience preferred. • Experience in nonprofit or human services settings is a plus. Additional Information: • Job Type: Temporary Opportunity 1-3 months with possible extension • Pay: $17.38/hr • Shifts are: 7:00 a.m.–4:00 p.m. or 1:00 p.m.–10:00 p.m., 40 hours per week. The call center operates 7 days a week, and shift assignments rotate every 2 weeks. • Location: fully remote, Must reside in Hawai‘i • Employment is contingent upon the successful completion of a background check and drug screening. • Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify! Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates and our client services are 100% guaranteed. Please forward resumes to: Bishop & Company Phone: 808-839-2200 Website: http://www.bishopco.net/ Location: Honolulu, HI • **No relocation, In-state applicants only. Must be available to interview immediately.*** Apply tot his job Apply To this Job