Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. They are seeking a Customer Service Representative to provide customer service to prospective test takers, end-user clients, and partner organizations regarding Paragon's tests and instructional materials.
Responsibilities
- Providing comprehensive customer service to test takers via email, telephone, and online chat
- Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner
- Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders
- Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials
- Providing input to updates of registration and reporting databases
- Tracking customer requests and providing input for improving customer service
Skills
- At least one year of work experience in customer service, preferably in a Call Centre environment
- Sensitivity to inquiries from test takers for whom English is not their first language
- Knowledge and experience with business and office procedures, practices, and their applications
- Experience with computer business applications required, including Windows Office (Excel, Word, Access) and email
- A quick learner with the ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines
- Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills
- Must be eligible to work in Canada
Company Overview
Prometric provides technology-enabled testing and assessment solutions for organizations, academic institutions, and government agencies. It was founded in 1994, and is headquartered in Baltimore, Maryland, USA, with a workforce of 1001-5000 employees. Its website is https://www.prometric.com.