About careerzynith
careerzynith is a leading provider of diversified financial services, serving millions of customers across the United States and Canada. With a heritage of innovation, stability, and community focus, careerzynith delivers banking, investment, mortgage, and commercial finance solutions that empower individuals and businesses to thrive. Our commitment to diversity, equity, and inclusion drives a culture where every employee can bring their authentic self to work, collaborate across boundaries, and make a meaningful impact on the lives of our customers and the communities we serve.
Why This Role Matters
As a Customer Service Representative – Operations Payments within careerzynith’s Shared Service Operations, you will be at the front line of delivering exceptional service experiences. You will mentor newer team members, champion process improvements, and help resolve the most complex payment inquiries. Your expertise will directly influence customer satisfaction, operational efficiency, and the overall risk‑aware culture that defines careerzynith.
Key Responsibilities
- Provide day‑to‑day guidance and coaching to less‑experienced Customer Service Representatives, ensuring they meet productivity and quality standards.
- Lead the execution of new or enhanced payment services, translating procedural changes into actionable steps for the team.
- Perform complex, high‑impact customer support tasks, including escalated inquiries, complaints, and payment disputes.
- Serve as a subject‑matter expert, interpreting policies and procedures to help teammates navigate challenging scenarios.
- Collaborate with cross‑functional partners—such as Risk, Compliance, and Technology—to surface opportunities for process automation and tool enhancements.
- Conduct thorough research to resolve intricate customer problems, documenting findings and recommending systemic improvements.
- Identify trends in customer feedback and operational data, presenting actionable insights to leadership for continuous improvement.
- Maintain accurate records in careerzynith’s CRM and payment platforms, ensuring data integrity and compliance with regulatory standards.
- Participate in shift handovers, sharing critical information that impacts service delivery and risk management.
- Support the hybrid work model by being present in the Minneapolis office three days per week, fostering team cohesion and knowledge sharing.
Essential Qualifications
- Minimum four (4) years of experience in customer service, financial services, or a contact‑center environment. Equivalent experience gained through training, military service, or education will also be considered.
- Demonstrated ability to handle high‑volume, high‑complexity inquiries while maintaining composure and professionalism.
- Proven track record of mentoring or coaching junior staff members to achieve performance goals.
- Strong analytical skills with the ability to research, interpret data, and recommend viable solutions.
- Excellent verbal, written, and interpersonal communication skills, with a focus on active listening.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the ability to quickly learn new software platforms.
- High attention to detail and accuracy in data entry and documentation.
Preferred Qualifications
- Previous call‑center experience within the financial services industry, especially in payments or transaction processing.
- Familiarity with regulatory frameworks such as AML, OFAC, and consumer protection laws.
- Experience using CRM tools (e.g., Salesforce, ServiceNow) and payment processing systems.
- Certification in customer service excellence, conflict resolution, or related fields.
- Demonstrated ability to work independently in a fast‑paced, results‑driven environment.
Core Skills & Competencies
- Problem Solving: Ability to dissect complex issues, identify root causes, and develop practical solutions.
- Customer Focus: Commitment to delivering empathetic, timely, and accurate service.
- Collaboration: Strong team player who can build relationships across departments and influence outcomes.
- Time Management: Skillful at juggling multiple priorities, meeting SLAs, and adhering to deadlines.
- Adaptability: Comfortable navigating changing processes, technology upgrades, and evolving regulatory requirements.
- Technical Acumen: Quick learner of new systems, with a solid foundation in PC operations and data entry.
Career Growth & Learning Opportunities
careerzynith invests heavily in employee development. In this role, you will have access to:
- Structured mentorship programs that pair you with senior leaders in Operations and Risk Management.
- Internal training portals offering courses on advanced payment processing, compliance, and leadership.
- Opportunities to transition into specialized roles such as Payments Analyst, Operations Supervisor, or Compliance Specialist.
- Eligibility for the careerzynith Leadership Development Program after demonstrating consistent performance.
- Regular feedback cycles and performance reviews that align your career aspirations with business needs.
Work Environment & Culture
Our Minneapolis hub is a vibrant, collaborative space designed to foster innovation. The hybrid model—three days in‑office, two days remote—offers the best of both worlds: face‑to‑face interaction for coaching and team building, plus flexibility for focused work. careerzynith’s culture is built on:
- Inclusion: A workplace where diverse perspectives are celebrated and every voice matters.
- Integrity: A commitment to ethical conduct, risk awareness, and compliance.
- Community: Volunteer initiatives, financial‑literacy programs, and sustainability projects that give back.
- Well‑Being: Comprehensive health plans, mental‑health resources, and wellness incentives.
Compensation, Perks & Benefits
careerzynith offers a competitive total rewards package that includes:
- Base salary commensurate with experience and market benchmarks.
- Performance‑based bonuses tied to individual and team outcomes.
- Medical, dental, and vision coverage for you and eligible dependents.
- Retirement savings plans with company matching contributions.
- Generous paid time off, holidays, and parental leave.
- Employee assistance programs, tuition reimbursement, and career‑advancement stipends.
- Access to on‑site fitness facilities, cafeteria options, and commuter benefits.
Location & Schedule
This position is based at careerzynith’s Minneapolis office, 600 S 4th St., MN 55415‑1526. The role follows a hybrid schedule—typically three days per week on‑site and two days remote. Core operating hours are Monday‑Friday, 7 am – 7 pm CST, with shift assignments that align with business needs.
Commitment to Diversity & Inclusion
careerzynith is an equal‑opportunity employer. We welcome applicants of all backgrounds, including veterans, individuals with disabilities, and members of underrepresented groups. Our recruitment process is designed to be accessible, and accommodations are available upon request.
How to Apply
If you are ready to bring your expertise, enthusiasm, and customer‑centric mindset to careerzynith, we encourage you to submit your application today. Join a team that values your growth, celebrates your achievements, and empowers you to make a difference for our customers and the broader community.