<p>Application Requirement (Please Read)</p> <p>To apply for this position, please submit a short video introduction (1–3.5 minutes) via a shareable link (Loom, Google Drive, Dropbox).<br /> Your video should include:</p> <p>A brief introduction of yourself</p> <p>A walkthrough of your skills and capabilities relevant to this position</p> <p>A summary of your past experience</p> <p>Applications submitted without a video will not be considered.</p> <p>Job Title:<br /> Customer Service Representative / E-Commerce Manager / Administrative Assistant</p> <p>Reports To:<br /> General Manager</p> <p>Position Type:<br /> Hourly, Full-Time (Remote)</p> <p>Schedule Requirement<br /> Must be available to take calls and provide support between 9 AM – 6 PM Eastern Standard Time (EST).<br /> This is the most critical requirement for the position.</p> <p>Summary<br /> We are seeking a reliable and detail-oriented professional to join our team as a Customer Service Representative, E-Commerce Manager, and Administrative Assistant.<br /> This dynamic role involves handling customer communications, managing online store operations, and providing administrative support to ensure smooth day-to-day business operations.</p> <p>Key Responsibilities<br /> Customer Service<br /> Handle customer inquiries and complaints via phone, email, chat, and social media with professionalism and empathy.<br /> Maintain accurate customer records and ensure timely follow-up on all requests.<br /> Share customer feedback with internal teams to help improve products and services.<br /> E-Commerce Management<br /> Manage and update product listings across e-commerce platforms (Amazon, Shopify, etc.).<br /> Monitor and coordinate order fulfillment, shipping, and issue resolution.<br /> Track key e-commerce performance metrics and assist in improving conversion and customer experience.<br /> Administrative Support<br /> Perform data entry, scheduling, document preparation, and reporting tasks.<br /> Assist with meeting coordination and other clerical duties as needed.<br /> Support management with ad-hoc administrative or operational tasks.</p> <p>Requirements<br /> Availability from 9 AM – 6 PM EST (mandatory)<br /> High School Diploma or equivalent (Bachelor’s preferred).<br /> Minimum 2 years of experience in customer service, e-commerce, or administrative roles.<br /> Excellent verbal and written communication skills.<br /> Strong organizational skills and attention to detail.<br /> Proficiency with Microsoft Office Suite, Google Workspace, and e-commerce platforms (e.g., Shopify, Amazon Seller Central, etc.).</p> <p>Preferred Skills<br /> Experience with order management systems or CRM tools.<br /> Familiarity with online marketplaces and digital customer support channels.<br /> Ability to multitask and work independently in a fast-paced, remote environment.</p>