The LEGO Group is seeking a Customer Service Representative for their North American contact center in Tempe, AZ. The role involves assisting LEGO fans by responding to inquiries in English and Brazilian Portuguese, while providing exceptional customer support during the peak season.
Responsibilities
- Respond to consumers in both English and Brazilian Portuguese - spoken and written
- Engage with consumers via phone and email. Handling a range of topics from order status and account issues to digital experiences and product quality queries
- Build strong and lasting relationships with consumers in a fun and engaging manner
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests
- Adapt to a variety of shifts to ensure we provide an exceptional service
Skills
- Fluency in English and Brazilian Portuguese - spoken and written
- Ability to engage with consumers via phone and email
- Capability to handle a range of topics from order status and account issues to digital experiences and product quality queries
- Strong relationship-building skills with consumers
- Solid IT skills to support consumer requests
- Ability to adapt to a variety of shifts
Benefits
- Performance based/discretionary bonus of up to 10%
- Full in-person training will be given with an up to 4 week induction followed by on-the job support
- ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Representatives the flexibility to work from home two days per week and from the office for a minimum of three each week, after training
- Family Care Leave – We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
- Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
- Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
Company Overview
The LEGO Group is a family-owned company that specializes in the development of children's creativity through playing and learning. It was founded in 1932, and is headquartered in Billund, Syddanmark, DNK, with a workforce of 10001+ employees. Its website is http://www.lego.com.Company H1B Sponsorship
the LEGO Group has a track record of offering H1B sponsorships, with 1 in 2026, 1 in 2024, 2 in 2023, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.