Customer Service Representative

Customer Service Representative  Monday-Friday | 8:00 AM-4:30 PM | $18/hour | Full-Time Location: Remote Looking for a remote customer service role where you can make a difference every day? Join DxTx Pain & Spine, a physician-aligned healthcare organization, where you'll help patients take the first step toward improving their quality of life. In this role, you'll assist prospective patients with scheduling, answer questions about treatment options, and provide exceptional service, all while working remotely with a supportive, collaborative team. Why You'll Love Working HereFully remote position Monday-Friday schedule No cold calling—all inquiries come from interested patients Opportunity to make a meaningful impact on patients' healthcare journey Collaborative, team-oriented environment Continuing education reimbursement Comprehensive benefits package Employee recognition through Bonusly DailyPay on-demand pay access About DxTx Pain & Spine DxTx Pain & Spine partners with independent, award-winning physicians across the country to strengthen pain and spine practices through operational, clinical, and administrative support. Our physician-aligned model preserves clinical autonomy while providing the resources practices need to deliver exceptional patient care. Together, we're committed to innovative, patient-centered treatment focused on improving quality of life through non-surgical and minimally invasive care whenever possible. What You'll Do As a Customer Service Representative, you'll serve as the first point of contact for prospective patients, providing exceptional service while helping them schedule care with our affiliated pain clinics and surgery centers. ResponsibilitiesAnswer inbound calls from prospective patients and assess their scheduling needs.  Educate patients on available treatment options and services.  Register and schedule new patient appointments.  Send required patient information prior to initial visits.  Make outbound calls to individuals who have requested additional information or scheduling.  Reschedule, cancel, and confirm appointments as needed.  Deliver timely, professional, and compassionate customer service.  Help support marketing initiatives by providing feedback and assisting with lead tracking.  Follow company policies, procedures, and confidentiality requirements.  Perform additional duties as assigned.  QualificationsHigh school diploma or GED required.  Strong verbal, written, and interpersonal communication skills required.  Excellent customer service and problem-solving abilities required.  Proficiency with Microsoft Office or similar computer applications required.  Strong organizational skills and attention to detail required.  Ability to quickly learn new software and technology required.  Knowledge of patient confidentiality and professional workplace standards.  At least one (1) year of customer service experience in a phone-based or face-to-face environment preferred.  Previous healthcare and/or contact center experience preferred.  Familiarity with medical terminology preferred.  Skills for SuccessBuilds rapport and communicates confidently over the phone.  Creates positive experiences for every patient interaction.  Stays organized while managing multiple tasks.  Demonstrates empathy, professionalism, and active listening.  Thrives in a fast-paced, team-oriented environment.  Maintains confidentiality and accuracy.  Brings a positive attitude and solution-focused mindset to every conversation.  Benefits: Health & WellnessMedical, Dental & Vision Insurance  Health Savings Account (HSA)  Health Management Tools  Accident Insurance  Life & AD&D Insurance  Short & Long-Term Disability Insurance  Financial Benefits401(k) Retirement Plan  Remote Work Stipend  Travel Reimbursement  Continuing Education Reimbursement  DailyPay On-Demand Pay Access  Work-Life BenefitsPaid Time Off (PTO)  Company Paid Holidays  Parental Leave  Additional PerksBonusly Employee Recognition Program  LifeMart Employee Discount Program  Emergency Travel Assistance  Identity Theft Protection Services  Join Our Team If you're looking for a remote opportunity where you can provide exceptional customer service while helping patients access the care they need, we'd love to hear from you.  An Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.