Colony Roofers is a growing roofing company seeking a Customer Service Representative to support their sales team. This role involves providing exceptional customer service, managing customer records, and assisting with administrative tasks to contribute to company growth.
Responsibilities
- Answer inbound customer calls and provide exceptional service
- Make outbound calls to leads from marketing and referral sources
- Schedule appointments for our sales team
- Register customer warranties after project completion
- Maintain customer records and update company systems
- Track sales metrics and reporting data
- Assist with administrative tasks that support company growth
- Communicate effectively with customers, sales representatives, and leadership
Skills
- Strong customer service and communication skills
- Professional and friendly phone presence
- Comfortable learning and using technology, software, and AI tools
- Organized with strong attention to detail
- Ability to multitask and prioritize effectively
- Positive attitude and willingness to adapt in a growing company
- Self-motivated and dependable
- Customer service experience
- Call center, scheduling, administrative, or office support experience
- Experience in roofing, construction, home services, or sales support is a plus but not required
- Experience using CRM software is preferred
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
- Flexible hybrid work opportunity after training
- Supportive and collaborative team environment
- Growing company with advancement potential
- Flexible work from home options available
Company Overview
Colony Roofers offers commercial and residential roofing installation, repair, and maintenance services. It was founded in 2017, and is headquartered in Atlanta, Georgia, USA, with a workforce of 11-50 employees. Its website is https://colonyroofers.com.