Customer Service Rep II

NeighborHealth, one of the largest community health centers in the country, is seeking a Contact Center Representative to join their dynamic team. The role involves answering inbound patient calls, scheduling appointments, and providing various services to ensure a positive patient experience.

Responsibilities

• Schedule, reschedule, and cancel appointments
• Document clear and concise messages and route appropriately
• Appropriately transfers calls to other departments when required
• Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information
• Process refill requests accurately and effectively, according to guidelines
• Conduct outreach calls on behalf of clinical departments

Skills

• High school diploma or GED required
• Minimum of 1-year customer service, administrative, or call center experience
• Excellent written and verbal communication skills
• Judgment and problem-solving skills
• Proficient in Microsoft Office Suite
• Bilingual fluency in Spanish/English preferred
• Knowledge of medical terminology and experience working with electronic medical record technology a plus

Benefits

• We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs.
• In addition to the opportunity to work permanently remote, hybrid, or onsite, we offer several career growth opportunities.

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