Since 1981, Mesa Systems has provided reliable relocation services locally, coast to coast, and internationally. Built on the principles of Pride, Respect, and Trust, Mesa takes pride in our work, respects our customers, and trusts each other to deliver the highest level of service possible — every time.
Job Summary:
Handles incoming inquiries with professionalism and efficiency, resolving issues promptly to ensure great customer satisfaction. Utilizing strong communication skills and problem-solving abilities, they enhance the customer experience and contribute to the Mesa team's success.
Responsibilities:
Manage incoming customer inquiries via phone, email, and online chat
Provide accurate and timely information to customers
Resolve customer complaints or issues with patience and empathy
Escalate complex issues to the appropriate team members
Maintain detailed records of customer interactions and transactions
Identify and implement process improvements to enhance customer satisfaction
Register orders and update orders
Qualifications:
Prior customer service in the moving industry
Excellent communication skills
Ability to remain calm and professional in stressful situations
Strong problem-solving skills
Proficient in using customer service software and platforms preferred