Join arenaflex, a global leader in customer experience and technology, as a Customer Service and Sales Representative working remotely in Tempe, AZ. This is an exciting opportunity to ignite your career, grow your skills, and become a licensed healthcare insurance agent. At arenaflex, we're committed to making customers happy, and we're looking for talented individuals like you to help us achieve this goal.
**About arenaflex**
arenaflex is a company that's all about making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. We talk, message, text, and video chat with millions of customers every day, and we're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**Our Culture**
At arenaflex, we're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
**Your Role**
As a Customer Service and Sales Representative, you'll be the spark that brightens days and ignites careers. You'll grow your career by connecting your customer service and sales aptitude to become a Remote Licensed Healthcare Insurance Agent. That's right – arenaflex is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits.
**Key Responsibilities**
* Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
* Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
* Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
* Identify additional needs customers may have and help them to upgrade products or services
**What You Bring to the Role**
* Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
* High-speed internet (25 mbps download and 10 mbps upload)
* Minimum six (6) months sales experience, preferably B2B sales
* Integrity to follow HIPAA guidelines on maintaining patient privacy
* Strong customer service orientation, including empathy, compassion, and listening skills
* High school diploma or equivalent
* Strong computer navigation skills and experience, as this role is 100% remote
**What You Can Expect**
* Supportive of your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* FREE licensing course (and you'll be paid for your time to boot)
* All state licensing exam fees covered by arenaflex and yearly renewal of license provided by arenaflex as your employer
* A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
* And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
**Career Growth Opportunities**
At arenaflex, we're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
**Work Environment**
As a remote employee, you'll have the flexibility to work from the comfort of your own home. You'll need a high-speed internet connection, a quiet workspace, and a computer with the necessary software and tools to perform your job duties.
**How to Apply**
If you're passionate about helping others and giving them peace of mind, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our culture. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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