Cambridge City Council is seeking a Customer Service Advisor to join their customer service team. This role involves assisting residents with a variety of queries and situations, providing help and advice while maintaining a strong focus on customer service and relationship building.
Responsibilities
- Provide help and advice to customers with a diverse range of queries, questions, and situations
- Demonstrate ability to build relationships, take ownership, and use initiative to make decisions for the benefit of customers
- Work in partnership with all services within the Council and keep the customer journey at the forefront
Skills
- Ability to build relationships with customers
- Ability to take ownership and use initiative to make decisions for the benefit of customers
- Flexibility and adaptability
- High degree of computer literacy
- Attention to detail
- Resilience and ability to remain calm in difficult circumstances
- Experience in customer service roles
- Willingness to undertake a Basic Disclosure and Barring Service
Benefits
- Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges
- Access to the