Constellation is a cutting-edge AI solution company that specializes in empowering regulated industries with data-driven insights. They are seeking a Customer Operations Specialist to support the Customer Success team in delivering client solutions, managing projects, and enhancing customer experience.
Responsibilities
- Supporting Customer Success Specialists & Managers with existing client relationships to help execute client deliverables
- Create the best SaaS and Managed Service customer experience across onboarding, support and account management
- Manage projects & campaigns from start to finish, ensuring timely and effective turnaround of deliverables
- Assist the Sales Team with proposals and new business initiatives
- Support Customer Success Specialists & Managers to ensure retention and growth of Constellation current clientele
- Ability to work as part of a team in a fast-paced environment with excellent organizational and multi-tasking skills to manage multiple projects and tasks effectively with flawless client–centric focus
- Regular, dependable attendance and punctuality
- Willing and able to travel for in-person meetings with clients as needed
- Demonstrate proactive approaches to problem-solving and emotional maturity. Strong attention to detail and time management are essential
- Able to construct and execute client contracts and proposals
- Great attitude and team spirit (willing to work hard in a startup environment)
- Strong interpersonal skills
Skills
- Bachelor's degree (in Communications, Marketing or a related field preferred)
- 0-2 years experience in a digital marketing, client-facing role
- Experience with Facebook Ads Manager, Search Engine Marketing, Social Recommendations/Optimizations and SaaS technologies
- Ability to work as part of a team in a fast-paced environment with excellent organizational and multi-tasking skills to manage multiple projects and tasks effectively with flawless client–centric focus
- Regular, dependable attendance and punctuality
- Willing and able to travel for in-person meetings with clients as needed
- Demonstrate proactive approaches to problem-solving and emotional maturity
- Strong attention to detail and time management are essential
- Able to construct and execute client contracts and proposals
- Great attitude and team spirit (willing to work hard in a startup environment)
- Strong interpersonal skills
Benefits
- Comprehensive Healthcare, Dental, and Vision coverage
- Flexible PTO
- Hybrid work environment
- Casual in office dress code
- Competitive 401k plan with company match
- Commuter and Parking Benefits
- Paid Family Leave
- Catered lunches & free snacks and beverages
- Wellness programs and other employee perks
Company Overview
Empowering creative brilliance in highly regulated industries It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.helloconstellation.com.