Continental Finance Company is a growing financial technology company specializing in credit card options for consumers with less than perfect credit. They are seeking a Customer Experience Specialist to research and resolve customer inquiries presented by various regulatory and government agencies, ensuring exceptional customer service and effective communication throughout the resolution process.
Responsibilities
- Research and resolve customer inquiries received by regulatory and government agencies
- Responding to inquiries in a timely and thorough manner in writing
- Collaborating with other departments when necessary to resolve the inquiries
- Identifying potential gaps in processes that may impact business success, quality, or customer experience, and providing recommendations for potential improvements
- Accurately entering information into spreadsheets and databases for tracking, reporting, and analysis purposes
- Adhering to all deadlines and meeting team productivity expectations
- Provide exceptional customer service to ensure retention of the client base, and that customers are recognized properly and satisfied with the outcome to their issue
- Additional project work as assigned by the Customer Experience Manager
Skills
- Excellent communication skills, written and verbal, with the ability to clearly communicate concerns to all levels of management
- Ability to learn, understand and apply policies to everyday tasks of the role
- Strong organizational skills and ability to prioritize workload to meet deadlines
- Analytical and problem-solving skills with strong attention to detail
- Proficiency in Microsoft Office (Word, Power Point, and Excel)
- Team player with a high level of interpersonal skills and can collaborate with other teams in the organization
- Bachelor/Associates degree or equivalent work experience in related field
Benefits
- Hybrid work schedule that includes three (3) days in the office and two (2) days working from home every week
- Competitive compensation and benefits
- A hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)
Company Overview
Continental Finance is one of America's leading marketers and servicers of credit cards. It was founded in 2005, and is headquartered in Wilmington, Delaware, USA, with a workforce of 51-200 employees. Its website is https://www.continentalfinance.net/.