Job Description:
• Acts as the first point of contact via phone call, email or callback for candidate/Field Offices/Clients on payroll/time entry system, or access issues related to the online time reporting system, compliance requirements, benefits, 401K, sick pay, verification of employment requests, Canadian ROE's & Availability, and tax inquiries/issues.
• Resolve issues by using their diverse knowledge of Field Service Center Departments and Branch functions.
• Processes and documents transaction or Initiate a form to be resolved by Payroll Operations.
• Educates branch offices about timelines, procedures and the cost/benefit of various alternatives.
• Educates candidates about the various self-service options via the websites and Interactive Voice Response (IVR).
Requirements:
• High school diploma or equivalent
• 3+ years previous customer service experience required
• 1+ years Call center experience
• Payroll experience a plus
• Knowledge of Microsoft Office Suite applications
• Ability to learn other applications easily
• Knowledge PeopleSoft other HR applications preferred
• Exercise of judgment, knowledge/recall, hearing
• Ability to speak and write clearly
• Visual ability
• Ability to sit for extended periods of time
• Ability to enter data
• Use of call center telephone/email application or other office equipment
• Ability to demonstrate attendance
• Ability to sequence, follow directions
• Ability to collaborate with team and others to perform work responsibilities
• Ability to meet or exceed all quality standards.
Benefits:
• group health insurance benefits (medical, vision, dental)
• FSA and HSA healthcare accounts
• life and accident insurance
• adoption and fertility assistance
• paid parental leave of up to 6 weeks
• short/long term disability
• paid time off for vacation, personal needs, and sick time
• up to 17 days of Choice Time Off (CTO) per calendar year
• up to 11 paid holidays per calendar year
• 401(k) savings and investment plan or deferred compensation plan with employer match of 100% on the first 3% of contributions