Hitachi Vantara is seeking a Customer Engineer to provide post-sales support to customers in alignment with their specific support agreements. The role involves troubleshooting, installing, and implementing hardware and software products, as well as providing technical assistance to sales teams nationwide.
Requirements
- Timely and logical provision of post-sales support to Hitachi Vantara's Customers
- Preventative maintenance according to recommended routines and procedures
- Troubleshooting and identifying root cause or failing FRU in response to a call for remedial support
- Installation and implementation of new Solutions and the upgrade of existing Solution platforms
- Service delivery of engineering and reconfiguring changes, equipment and site relocation services
- Delivery and implementation of Professional Services
- 24/7 on call support for Hitachi Vantara's customers for the provision of remediation services
- Conducting product demonstrations/training for customers and staff
- Reporting new opportunities or threats to the Hitachi Vantara Sales Team
- Complying with all published Hitachi Vantara policies and procedures
- Managing case management admin and all other CRM admin in a timely fashion in our CRM
- Managing spare part returns in a timely fashion
- Managing time entry in our CRM and Kimble time entry system as per Vantara Policy
Benefits
- Industry-leading benefits, support, and services
- Flexible arrangements that work for you
- Life balance and ownership as you work alongside talented people you enjoy sharing knowledge with
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