Canon U.S.A., Inc. is a leading provider of digital imaging solutions. The Customer Communications Representative I is responsible for ensuring service calls are answered promptly and providing excellent customer service to both internal and external customers.
Responsibilities
- Provides outstanding service to customers calling the dispatch team for service
- Responds to routine customer inquiries via live call or Email as needed
- Provides follow through on any special customer needs in a timely manner
Skills
- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience
- Strong verbal and written communication skills
- Proficient in MS Office, strong attention to detail, organized and able to multitask
- Successful completion of Call Taker New-Hire training and introductory period
- Must be able to work wide variety of work shift/schedules with short notice
Benefits
- Employee referral bonus
- Employee discounts
- Dress for Your Day attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you cant get anywhere else
- Medical
- Dental
- Vision
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
- And much more.
Company Overview
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