About Us
We’re a purpose-led organization that believes in protecting families and empowering people. Our work is built on a simple idea — when you give people the right support, guidance, and opportunity, they can achieve incredible things.
We’ve spent over six decades serving union members, associations, and working families across North America, providing trusted supplemental and permanent benefit programs that offer real security and peace of mind. Along the way, we’ve built a culture defined by teamwork, mentorship, and growth — where every individual is valued and encouraged to reach their potential.
As we continue to expand, we’re looking for dedicated, motivated individuals who want to do work that matters — work that helps families and builds a better future.
The Role
In this role, you’ll serve as a key point of contact for the families we represent. Your main responsibility will be to guide them through their benefits, explain coverage clearly, and ensure each client feels confident and cared for.
This isn’t just a customer service position — it’s an opportunity to make a real impact, helping families understand their options and providing the protection they depend on.
Your Responsibilities
Build lasting, trust-based relationships through excellent communication and follow-up
Assist clients with understanding, updating, and managing their coverage
Translate complex benefit information into simple, easy-to-understand explanations
Collaborate with leadership to strengthen onboarding and service experience initiatives
Respond to client inquiries and provide timely, reliable support
Participate in continuous training and leadership development opportunities
What You Bring
Exceptional communication and interpersonal skills
A caring, service-oriented attitude with genuine interest in helping others
Self-discipline and motivation to excel in a remote environment
Strong organizational habits and proactive work ethic
Prior experience in customer service, sales, or insurance is a plus (not required)
Must be authorized to work in the U.S. or Canada
What You’ll Receive
Remote-first setup — the freedom to work from anywhere
Consistent weekly pay with additional monthly performance bonuses
Personalized training and mentorship from experienced leaders
Career advancement opportunities with transparent growth paths
Collaborative culture built on values of integrity, teamwork, and impact
Meaningful work that truly helps families and communities thrive
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